Update your personal information in NemID

If you have received a message from your bank that you need to update your personal information, you need to do this before you can get MitID. 

Please note that you must have updated your ID information and received MitID within the deadline stated in your online bank or mobile bank. This is necessary if you wish to continue using the online banking.

You have two options: 

• You can update your personal information yourself by using the NemID code app - then you have to log on to the bank with NemID and follow the steps to get MitID
• You can also go to a Citizen Service centre and get help. Here you will be able to get MitID right away.

Read more under "Use the NemID code app" 

The easiest way to update your personal information is by using the NemID code app. To update the personal information please follow this guide.

What you need:

• The latest version of the NemID code app 
• A Danish passport with a chip. As a rule, this applies to passports issued after 1st January 2012. While scanning the passport, the app will check in the National Police's systems that the passport is valid
• A smartphone, which can read a chip (NFC reader). Most Android-phones and iPhone models 7 and up have a NFC reader.

Update your personal information quick and easy by using the NemID code app. Before you start, please make sure, that the app is updated to the latest version 2.6 in the App store or version 2.4.0 in the Google Play store.

How to update your personal information:

1. Open the NemID code app. You will now see a message in the app about updating your personal information
2. Press “Update here” You will now see a message saying that you need to have your Danish passport ready
3. Press “Start” When pressing ‘Start’ a message with privacy policy for the Danish Agency for Digital Government will appear. After reading the privacy policy you need to acknowledge that you have read the privacy policy
4. Press “Next”.  Now you have to login with your NemID
5. Press “Next”
6. Press “Send” to send the request to your NemID code app
7. Accept the request “Logon NemID code app” with a swipe over “Accept” Now you have to scan the code in your Danish passport with your smartphone
8. Press “Scan the code” Firstly, you must give permission for the NemID Code app to use the camera in your smartphone. If you want to give permission, press “OK”. You scan the code by holding your smartphone’s camera above the code line of your passport. The distance between your passport and your smartphone must be approx. 10-15 centimeters. Your information will now be retrieved. If you experience challenges with scanning the code, you can enter your passport information manually. If you want to do this, press "Enter passport information". On the next page you will be able to read your passport information
9. Press “Continue” Now you need to scan the chip in your Danish passport. How you do this depends on which smartphone you have. First, you need to remove any cover you may have on your smartphone or passport. Then place the passport on a level surface, such as a table, and place your smartphone on top of the passport. If you have an iPhone, you typically need to place your smartphone on top of your passport so that the top of your smartphone is placed on the bottom of the passport. If you have an Android smartphone, slowly move the smartphone over the passport, until you feel a vibration (if the vibration is active on your smartphone). Then hold the smartphone still
10. If you have an iPhone, press "Read chip" when ready. If you have an Android smartphone, you will see a message stating that the chip is being scanned. The scan is now completed. Once the scan is successful, you have finished updating your personal information
11. Press "Exit". You can now close your NemID code app.       

You are now ready to receive MitID. However, you must receive a message from your bank notifying you that it is your turn to get MitID first. If you do not have a Danish or Greenlandic bank, you can get MitID by going to MitID.dk and follow the instructions. However, you must have updated your ID information before you can do this.

You can only update your personal information through the NemID code app if you have a phone, which can read the chip in the passport, and have a passport issued after 1st January 2012. If you do not have this, you can get MitID at a Citizen Service centre. However, you must have received a message from your bank notifying you that it is your turn to get MitID first. In most municipalities, you must book an appointment beforehand. Please book your appointment well in advance, as there may be waiting time. Please also remember to bring physical identification with a photo, e.g. a passport, a driving licence or a residence permit.

Read more about how to: 

• Update your personal information via the NemID code app (new window)
• Scan the chip in your passport (new window)
• Scan the code in your passport (new window)
• Find your municipality and book an appointment here (in Danish)
• MitID: See what kind of legitimation you should bring with you to the Citizen Service centre (new window)

If you do not have the NemID code app, you can download it from either the App Store or the Google Play Store.

• The NemID code app in App Store (new window)
• The NemID code app in Google Play (new window)

If you cannot use the NemID code app, you must wait until you are notified in your online or mobile bank that it is your turn to get MitID. When you receive this notification, you can go to a Citizen Service centre and get MitID. In most municipalities, you must book an appointment beforehand. Please also remember to bring physical identification with a photo, e.g. a passport, a driving licence or a residence permit.

• Find your municipality and book an appointment here (in Danish)
• MitID: See what kind of legitimation you should bring with you to the Citizen Service centre (new window)

Foreign passports cannot be used to update ID information in the NemID code app. The reason for this is that the app checks the passport for validity in the National Police's systems where foreign passports do not appear. If you do not have a Danish passport, you must wait until you are notified in your online or mobile bank that it is your turn to get MitID. When you have received this notification then you can go to a Citizen Service centre and get MitID.

In most municipalities, you must book an appointment beforehand. Please also remember to bring physical identification with a photo, e.g. a passport, a driving licence or a residence permit. 

• Find your municipality and book an appointment here (in Danish)
• MitID: See what kind of legitimation you should bring with you to the Citizen Service centre (new window)

To be able to scan the chip in the passport, you need a smartphone that can read the chip in your passport (NFC reader). Most Android phones and iPhone models 7 and up can scan the chip in the passport.

If you are unable to do so, disregard the message in the NemID code app and the letter you have received with Digital Post. You can continue to use your NemID exactly as you normally would do.

You should not do anything until you are notified in your online or mobile bank that it is your turn to get MitID. When you get this notification then you can go to a Citizen Service centre and get MitID. In most municipalities, you must book an appointment beforehand. Please also remember to bring physical identification with a photo, e.g. a passport, a driving licence or a residence permit. 

• Find your municipality and book an appointment here (in Danish)
• MitID: See what kind of legitimation you should bring with you to the Citizen Service centre (new window)

Yes, you can use your NemID and code app exactly as you normally would do, whether you update your ID information or not. When you enter the app and update your ID information, you are ready to get MitID.

If you are unable to update your information in the app, then you must wait until you are notified in your online or mobile bank that it is your turn to get MitID. 

You may receive a message in the NemID code app about updating information. This message is a standard message that everyone will encounter, whether the information needs to be updated or not.

If you need to update personal information via the NemID code app, then you have probably already received a letter from the Agency for Digital Government with information about this.

To read more about updating your personal information in English, please go to MitID.dk.

• Go to mitid.dk (new window)

Before you can get MitID, you may need to update your personal information in NemID to verify your identity. Please note that you must have updated your ID information and received MitID within the deadline stated in your online bank or mobile bank. This is necessary if you wish to continue using the online banking.

The requirements for MitID are greater because security in the IT area has changed a lot since NemID was launched in 2010. MitID meets the requirements for the latest international standards for security. Over time, NemID has been issued in various ways. Not all issues meet the requirements that apply to MitID. It will mostly be NemID issued online or some of the NemID issued by banks.

Once you have updated your personal information, you are ready to get MitID. You will automatically be notified in your online or mobile bank when you are logged in and when it is your turn. It may take some time, but do not do anything before you receive the message. If you do not have online banking or mobile banking, then you can get MitID on MitID.dk as soon as you have updated your ID information.

Your personal information in NemID must be updated before you can get MitID. However, there may be a difference between whether you should do something active or not, as it depends on how your NemID has been issued.

If you need to update personal information via the NemID code app, you have probably already received a letter from the Agency for Digital Government via Digital Post. 

You may receive a message in the NemID code app about updating information. This message is a standard message that everyone will encounter, whether the information needs to be updated or not.

Please note that you must have updated your ID information and received MitID within the deadline stated in your online bank or mobile bank. This is necessary if you wish to continue using the online banking.

This must be the personal information that is linked to your NemID and which helps to confirm your NemID identity. Your identity is confirmed by scanning your passport. NemID and MitID, like your passport, are proof that your identity is valid. 

NemID and MitID can be used for many things that are of great importance to you. There are therefore strict rules for how we can best protect you and your NemID and later your MitID.

You can read about how the Agency for Digital Government processes your personal data in the solution on digst.dk.

• Privacy Policy for the use of NemID identity insurance (new window)

The Agency for Digital Government only stores your personal information in connection with the validation of you and as documentation for your implementation of the identity security process (audit log).

Your personal information will be deleted after information about your validation has been updated in the NemID database. However, your passport number, PID number and IP address are stored in the audit log, which is deleted after the current year plus five years.

Everyone with NemID must have MitID, which is Denmarks new digitally ID. You can use MitID for what you usually would use NemID for.  

The main change is that the NemID code card will be discontinued and that the NemID code app has been replaced with a MitID app. There are also alternatives for those who do not have the ability or option to use the app.

• Click here to see what alternatives there are for the MitID app (new window)

Digital solutions are being replaced by new solutions over time because they must remain secure and keep pace with developments. MitID meets the requirements for the latest international standards for security. This means that everyone can continue to use the internet safely in the future.

NemID is and has always been a secure solution, both now and for the rest of NemID's lifetime, but we must constantly follow developments. With MitID, there will be greater requirements to secure your identity, and it is therefore necessary that MitID gets off to a good start and lives up to these requirements. In this way, MitID will be ready to be Danmarks digital ID for many years to come.

National Standard for Identity Security Levels (NSIS)

The stricter requirement requirements are based on the national standard, NSIS, which sets a number of requirements for securing digital identities in Denmark. The NSIS standard is in line with the corresponding rules of EU, deriving from the eIDAS regulation. The eIDAS regulation helps to promote that the Danish digital IT infrastructure supports a digital single market in the EU, and that Danes will in the future have the opportunity to use  a number of self-service solutions in other European countries with their Danish NemID or MitID.

You can read more about MitID at MitID.dk

• Go to mitid.dk (new window)

If you need help, or have questions about MitID and updating your personal information, you can contact the support.  

The support can be contacted at:

Phone: +45 33 98 00 12  

Phone hours:

• Monday-Friday: 8 am - 8 pm 
• Saturday, Sunday and public holidays: 10 am - 4 pm      

Write to us:

E-mail: idopdatering@digst.dk

Please update your personal information so you are prepared to get MitID when you receive a message notifying you that it is your turn. Please also note that you must have updated your ID information and received MitID within the deadline stated in your online bank or mobile bank.

If the deadline in the online bank or mobile bank is exceeded without you having updated your ID information and without you having received MitID, you cannot log in to the bank until you have received MitID - it will not even be possible to log in with NemID. However, for the time being you can still use NemID to log on to other private and public self-service solutions, e.g. on skat.dk and borger.dk.

Read about how to update your information under “How to update your personal information”.   

Over time, NemID has been issued in various ways. Therefore only some users need to update their ID-information. You only have to do something now, if you have received a letter via Digital Post from the Agency of Digital Government about updating your ID-information. If you are exempt from Digital Post, you will receive a physical letter by mail.

If you have already updated your personal information in the NemID code app and still have received a letter from the Agency for Digital Government, you can disregard the letter.

You only need to update your personal information once. The fact that you received the letter anyway is because your update request was not registered when the issuing of the letter was scheduled. It is now.

Yes, you can continue using your NemID code app exactly as you normally would do. When you enter the NemID code app and update your personal information, you are ready to get MitID. MitID was launched in October 2021 and will at some point replace NemID.

If you do not receive MitID before NemID is discontinued, you will no longer be able to access public digital services.

It must be verified that the correct person is updating the personal information. The vast majority of passports issued after 1st January 2012 contain a chip, which means that the passport cannot be copied.

A phone that doesn't contain an NFC reader will not be able to scan the chip in the passport, and will not be able to check whether the passport has been copied, for example. When the passport is scanned, the app checks the National Police's systems whether the passport is valid or not.

NFC stands for Near Field Communication, which is a technology that makes it possible to connect different devices.

With regard to identity theft, it is not allowed to take a picture of the passport. If the passport is stolen, another person would be able to take a picture of the passport and use it for committing online fraud.

We need to make sure that the correct person is updating the personal information. The chip in the passport is therefore scanned to check whether it has been reported stolen, blocked, copied or expired.

Your personal information must be linked to your NemID. You do this by logging in with your NemID in the NemID code app, so the app knows who you are. The NemID code app verifies that you are the correct holder of the passport which you scan and use to prove your identity.

If you receive an error message when you try to update your personal information, you don't have to take further action. The error message may include "An error has occurred. You can't update your personal information via the NemID code app. Get help at borger.dk/ID".

You can continue using the app as usual.

If you don’t have the opportunity to show up at a Citizen Service centre within the deadline, e.g. if you suffer from physical or mental illness, you are hospitalized etc., you can contact the telephone support at your bank.

• Find the telephone number for your bank at MitID.dk/bank (new window)

However, you should only go to a Citizen Service centre if you cannot update your ID information, e.g. if you do not have a passport or a phone that can scan passports.