Family benefits - How Udbetaling Danmark processes your personal data

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Udbetaling Danmark processes information about you when you are in contact with them about family benefits.

Family benefits cover:

  • child allowance (børnetilskud)
  • child and youth benefits (børne- og ungeydelse)
  • child support (børnebidrag)
  • special support payments/benefits (særlige bidrag)
  • spousal maintenance (ægtefællebidrag).

In the following, you can learn more about what information Family benefits processes, how they process it and your rights in that context.

If you contact Udbetaling Danmark about family benefits without having a case, they will register your inquiry and typically your name and phone number as well.

If, at a later point, you apply for or receive a benefit from Family benefits, you will receive detailed information about the type of information that is included in the processing of your case.

When you apply for or receive family benefits, you consent to Udbetaling Danmark processing some of your information. This information is also called personal data.

Udbetaling Danmark may exchange information with other authorities, employers, banks, etc. when this is necessary in order to process your case.

Udbetaling Danmark processes the personal data included in your application and your case. For example, this might be information about:

  • whether your child is a ward of the state
  • the address/residence of you and your child
  • the state of your finances
  • your nationality
  • your family relationships
  • your work situation

that Udbetaling Danmark receives from, among others, the Danish national register, the tax authorities and the municipality. Udbetaling Danmark only retrieves and processes information necessary for the processing of your case. The purpose is to ensure that you get the benefits to which you are entitled.

Udbetaling Danmark processes your information based on the Act on Udbetaling Danmark and other acts.

When Udbetaling Danmark processes your case, they may disclose information about you to other public authorities, foreign authorities and private individuals, who are entitled to receive the information under the law, or with whom they cooperate.

To process your case on family benefits, Udbetaling Danmark may obtain, share and correlate some information without asking you first.

Udbetaling Danmark may:

  • share information with the municipal authorities with a view to recalculating, offsetting, performing other follow-up or checking the payment of benefits, you may not be entitled to.
  • obtain information from other authorities and unemployment funds if this is necessary to decide your case, and we can ask the municipal authorities to check your wage and salary payments.
  • obtain information from other authorities, employers, banks, etc. in cases concerning repayments if this is necessary to process the case.

If Udbetaling Danmark or the municipal authorities opened up a case to check whether you are entitled to other benefits, they may share the necessary information about your case, e.g. the matter under investigation and the steps taken so far. This also applies to cases which have been closed within the past six months.

So as to establish whether you are entitled to family benefits, Udbetaling Danmark may correlate its own information with any necessary non-sensitive personal data from other Danish or foreign authorities and unemployment funds. In certain cases, the results may be correlated with information from PostNord or other postal operators.

If Udbetaling Danmark – Public Benefits Administration discloses information about you to an authority in a third country, we will do so based on current legislation and to ensure that your payments are or have been correct.

Udbetaling Danmark will store your information during the processing of the case and delete them five years after the case has been closed. The information is saved following the closing of the case due to rules in the Danish Limitation Act and the Danish Archiving Act, etc.

Udbetaling Danmark – Public Benefits Administration may make decisions that are solely based on automated processing. The automated decisions are made by, for example, Udbetaling Danmark obtaining information from public registers that is correlated automatically with information in your case and which together determines whether you are entitled to family benefits.

Udbetaling Danmark may also process data for profiling automatically, i.e. to be able to predict certain behaviour.

You are at any time entitled to withdraw your consent allowing Udbetaling Danmark to obtain information about you. You do so by contacting Udbetaling Danmark. If you withdraw your consent, you may receive a rejection, get smaller payments or no longer be entitled to receive family benefits.

You may object to Udbetaling Danmark processing personal data about you. You can get a copy of the information Udbetaling Danmark processes about you. You can also request:

  • to have your personal data corrected or erased
  • to have your information sent to you or someone else
  • that Udbetaling Danmark suspends the processing of your information.

Finally, you may object to Udbetaling Danmark making automated decisions.

Do you have any questions related to your family benefits?

If you have questions related to family benefits, you can contact Udbetaling Danmark, Family benefits.

Do you have any questions about your personal data?

If you have any questions relating to Udbetaling Danmark’s processing of your personal data, or if you wish to exercise your rights, you can contact Udbetaling Danmark, Family benefits.

If you write to Family benefits, please write “personal data” in the subject line.

If you are unsatisfied with the processing of your personal data

If you feel

  • that you have not gotten a satisfactory response to your request for insight into your personal data
  • that Udbetaling Danmark has not respected your rights

then you can contact the Data Protection Officer.

If you disagree with the way in which Udbetaling Danmark processes your personal data, you may submit a complaint to the Danish Data Protection Agency.

Please note that the Danish Data Protection Agency is only a complaints body in respect of the processing of your personal data and not the handling of your family benefits case.

If you disagree with how Udbetaling Danmark is handling your case, please contact Udbetaling Danmark, Family benefits.