We process your data on the basis of the Danish Act on Udbetaling Danmark (Lov om Udbetaling Danmark) and other acts.
When we process your case, we may share your personal data with other public and/or foreign authorities and private individuals who by law are entitled to receive the data, or with whom we cooperate.
To process your case correctly, we may receive, share and correlate some data without asking you:
- We may share data with municipal authorities with a view to recalculating, offsetting, performing other follow-up or checking the disbursement of benefits to which you may not be entitled.
- We may obtain financial information from other authorities and unemployment funds if this is necessary to decide your case, and we can ask the municipal authorities to check your salary payments.
- We may obtain information from other authorities, employers, banks etc. in cases concerning repayments if this is necessary to decide such cases.
If we or the municipal authorities have set up a case to check whether you are entitled to other benefits, we may share the necessary information about your case, e.g. the issue under examination, and the steps taken in the case. This also applies to cases that have been closed within the past six months.
In order to check the correctness of the information, we may correlate our own data with any necessary non-sensitive personal data from other Danish or foreign authorities and unemployment funds and in some cases, we may correlate the results with information from PostNord or other postal operators (profile).
If Udbetaling Danmark discloses data about you to a public authority in a third country, this is done on the basis of the existing legislation and to ensure that our disbursements to you are or have been correct.
Udbetaling Danmark will store your data during the handling of your case and delete them five years after the case has been concluded. The data will be stored after the case has been concluded in accordance to the law Danish Limitations Act (Forældelsesloven) and the Danish Archives Act (Arkivloven) etc.
Udbetaling Danmark can make decisions based solely on automated processing of data. Decisions based solely on automated processing, are typically carried out by Udbetaling Danmark automatically comparing the data collected from public registers with the data, they already have about you.
When you contact Udbetaling Danmark by phone, you might be asked for permission to record the conversation. The recording will only be used for training purposes and customer experience improvement. The conversation will only be recorded if you give us your permission to do so. All recorded conversations will be deleted after two months. You can always contact Udbetaling Danmark, if you wish to have the recording deleted sooner.