What are LG's case processing times

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When will LG process my case?

You should expect it to take up to 35 working days from LG receives your claim until you hear from LG.

If you are also claiming wages during your notice period, LG must process your case twice.

Why is my case taking longer?

If documentation or information is missing in the case, you should expect longer case processing times. When LG receives the new information, it may be an additional 30 working days until you hear from LG again.

When your notice period expires

When your notice period expires, LG calculates your final claim based on the information you provide on the 'Oplysninger om indtægt og jobsøgning i opsigelsesperioden' form (Information on income and job search in the notice period).

In this case, too, it may be up to 30 working days until you receive LG's last statement.

It will be three to five working days from LG pays until the money is available in your NemKonto (automatically assigned personal bank account). If you have issued a power of attorney to your trade union or unemployment insurance fund, LG pays the money to them.

It may take up to 10 days before your holiday allowance is registered with FerieKonto.