In Denmark you have special rights when you as a consumer buy from a trader. You are a consumer if you are acting mainly for purposes which are outside your area of business. A trader is a party who is acting for purposes relating to his business.
When you as a consumer shop online in Denmark, you have as a rule a cooling-off period of 14-days. This applies both when you purchase products and when you purchase services such as, for example, fitness or mobile subscriptions.
There are a number of cases where you do not have a statutory 14-day cooling-off period. This applies, for example, to:
- products which are specially made for your (‘made-to-order purchases’)
- tickets for, for example, concerts, theatre, flights and hotel bookings
- purchases for less than DKK 350 if you purchase the product away from the place where the seller normally has his business. That can be, for example, a home party or such likes. However, it is a prerequisite that you receive the product with the same
- delivery of food, drink or other items of general household consumption
- certain sealed goods if the seal is broken – such as sound and image recordings, computer software and goods which are sealed for hygiene reasons.