You can take a taxi or rent a bicycle, an electric scooter or a City Car. We cover expenses up to DKK 300. (2020)
If the metro is delayed for more than 30 minutes, expenses will be covered up to DKK 300 (2020)
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Read more and self-services
The Travel Guarantee will only cover trips between metro stations, and not destinations points that are beyond the metro stations.
You need the receipt from the alternative transportation.
You can fill in the form.
Contact Metroselskabet to complain.
If you are not satisfied with the result of your complaint, you can lodge a complaint to The Appeal Board for Bus, Train and Metro.