A travel time guarantee means a refund of the cost of alternative transport, including taxi, when delay or failing to stop causes waiting time
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A travel time guarantee means a refund of the cost of alternative transport, including taxi, when delay or failing to stop causes waiting time.
You can choose between “pendler rejsetidsgaranti” og “basis rejsetidsgaranti” depending on your transport pattern. ”Pendler rejsetidsgaranti” offers compensation for a specific route to which you are registered and ”basis rejsetidsgaranti” provides compensation for a single delay.
In case Vestbanen is delayed, Arriva will cover expenses for a taxi or driving your own car. The travel guarantee covers up to 50 km.
With ”basis rejsetidsgaranti” you can get the travel time guarantee after 30 minutes delay. “Pendler rejsetidsgaranti” compensates you for delays of more than 3 minutes and is calculated as an average of the trains running on a selected route.
You are eligible for the travel guarantee if the local train is more than 20 min. delayed or if the local train runs more than 2 minutes ahead of time – and there is at least 20 min. to the next departure.
DSB: For “pendler rejsetidsgaranti” you will automatically receive cash com-pensation. For “basis rejsetidsgaranti” you can choose between getting cash compensation or a new ticket for the same route as the original trip.
You can file your complaint to DSB
The transport companies in Denmark is referring to “Ankenævnet for bus, tog og metro”, in English: 'The Appeal Board for Bus, Train and Metro'..
If you have received a written verdict that you do not agree with, you can complain by contacting the appeal board:
Ankenævnet for bus, tog og metro
Phone number: (+45) 88 88 82 16.
If you have received a written verdict from DSB in specific, you also have the opportunity to contact the costumer ambassador of DSB
For traveling by bus, train and metro in Denmark, a number of laws and regulations must be compliant with. The most important are:
For further information about travel time guarantee at DSB.
For complete information and enquiries concerning journeys by regional or light rail train:
North Jutland: NT Customer Centre
Tel. (+45) 98 11 11 11
Central Jutland: Midttrafik Customer Centre
Tel. (+45) 70 21 02 30
South Jutland: Sydtrafik Customer Centre
Tel. (+45) 70 10 44 10, E-mail: email@example.com
Zealand: DOT Customer Centre
Tel. (+45) 70 15 70 00