Disability assistance when traveling with public transport in Denmark - Arriva

When using trains in Denmark you have the right to disability assistance. As an example, you can get help getting in or out of the train. Furthermore, disabled people can travel at a reduced price.

Read more and self-services

Like other public transport companies in Denmark Arriva offers assistance to disabled travelers. The range of stations from which such service can be requested is a contractual subject between Arriva and the Ministry of Transport.

List of stations is announced to the public on Arriva’s website.

To get the assistance you need identification in the form of either:

  • Ledsager-kort Danmark
  • membership card for “Dansk Blindesamfund”, or
  • membership card for “Synscenter Refnæs”

As a disabled person in Denmark you and your companion can travel at a reduced price, which is a 50 percent discount compared to the normal adult price.

To get the discount you can travel on “Rejsekort kundetype handicap” but also on a regular children’s ticket.

Which kind of ticket to choose depends on where you buy your ticket, choice of sales channel/issuing media at travelers discretion. 

You can file your complaint to Arriva:

Kundeservice@arriva.dk

If you have received a written verdict that you do not agree with, you can complain by contacting

Ankenævnet for bus, tog og metro/The Appeal Board for Bus, Train and Metro.

Ankenævnet for bus, tog og metro

Automatikvej 1

DK-2860 Søborg

Tel: (+45) 88 88 82 16

Last updated: 20 July 2021