Disability assistance when traveling with public transport in Denmark - Arriva

Like other public transport companies in Denmark Arriva offers assistance to disabled travelers. The range of stations from which such service can be requested is a contractual subject between Arriva and the Ministry of Transport.

List of stations is announced to the public on Arriva’s website.

• Arriva (in Danish - new window)

To get the assistance you need identification in the form of either:

• Ledsager-kort Danmark
• membership card for “Dansk Blindesamfund”, or
• membership card for “Synscenter Refnæs”

As a disabled person in Denmark you and your companion can travel at a reduced price, which is a 50 percent discount compared to the normal adult price.

To get the discount you can travel on “Rejsekort kundetype handicap” but also on a regular children’s ticket.

Which kind of ticket to choose depends on where you buy your ticket, choice of sales channel/issuing media at travelers discretion. 

You can file your complaint to Arriva:

Kundeservice@arriva.dk

If you have received a written verdict that you do not agree with, you can complain by contacting

Ankenævnet for bus, tog og metro/The Appeal Board for Bus, Train and Metro.

Ankenævnet for bus, tog og metro

Automatikvej 1

DK-2860 Søborg

Tel: (+45) 88 88 82 16

• The Appeal Board for Bus, Train and Metro (in Danish - new window)

For traveling by bus, train and metro in Denmark, a number of laws and regulations must be compliant with. The most important are:

Denmark

• Lov om trafikselskaber, statutory order nr. 323 of 20. marts 2015 (in Danish - new window)
• Færdselsloven, statutory order nr. 2018-11-21 nr. 1324 (in Danish - new window)
• Jernbaneloven, statutory order nr. 686 af 27. maj 2015 (in Danish - new window)
• Lov om pakkerejser og sammensatte rejsearrangementer, 2017-12-26 nr. 1666 (in Danish - new window)
• Bekendtgørelse om jernbanevirksomhed på letbaner (den københavnske Metro), BEK nr 73 af 02/02/2009 (in Danish - new window)
• Bekendtgørelse om regulering af erstatnings- og forsikringsbeløb i henhold til jernbaneloven, BEK nr 1125 af 09/10/2017 (in Danish - new window)

EU

• Regulation (EC) No 1371/2007 on rail passengers’ rights and obligations (new window)

• Disability assistance with Arriva (in Danish - new window)