Disability assistance when traveling with public transport in Denmark - DSB
When using trains in Denmark you have the right to disability assistance. As an example, you can get help getting in or out of the train. Furthermore, disabled people can travel at a reduced price
TIP!
Choose your local municipality in order to see information and online services that apply to you
Read more and self-services
Where can I get disability assistance?
DSB and the other public transport companies in Denmark offers assistance at most train stations except those where you can travel spontaneously. On these stations there is no need for special help to get in or out of the train because there is level-free access to and from the train.
From certain stations, where DSB offers assistance and where there is no fa-cilities available to board the train, the customer is transported by taxi to the nearest station, where the customer can board the train.
Who can get disability assistance?
To get the assistance you need identification in the form of either:
- Ledsager-kort Danmark
- membership card for “Dansk Blindesamfund”, or
- membership card for “Synscenter Refnæs”
How much discount can I get?
As a disabled person in Denmark you and your companion can travel at a re-duced price, which is a 50 percent discount compared to the normal adult price.
Which kind of ticket to choose?
To get the discount you can travel on “Rejsekort kundetype handicap” but also on a regular children’s ticket.
Which kind of ticket to choose depends on where you buy your ticket.
Appeals
On the following link you can file a complaint to DSB: https://www.dsb.dk/kundeservice/skriv-til-os/
- Complaint to DSB (in Danish - new window)
The transport companies in Denmark are referring to “Ankenævnet for bus, tog og metro”. If you have received a written verdict that you do not agree with, you can contact “Ankenævnet for bus, tog og metro”: www.abtm.dk, Automatikvej 1, 2860 Søborg. Phone number: (+45) 88 88 82 16.
If you have received a written verdict from DSB that you do not agree with, you also have the opportunity to contact the costumer ambassador of DSB: kundeambassadoeren.dk
Legislation
For traveling by bus, train and metro in Denmark, a number of laws and reguations must be compliant with.
The most important are:
Denmark
- Lov om trafikselskaber, statutory order nr. 323 of 20. marts 2015 (in Danish - new window)
- Færdselsloven, statutory order nr. 2018-11-21 nr. 1324 (in Danish - new window)
- Jernbaneloven, statutory order nr. 686 af 27. maj 2015 (in Danish - new window)
- Lov om pakkerejser og sammensatte rejsearrangementer, 2017-12-26 nr. 1666 (in Danish - new window)
- Bekendtgørelse om jernbanevirksomhed på letbaner (den københavnske Metro), BEK nr 73 af 02/02/2009 (in Danish - new window)
- Bekendtgørelse om regulering af erstatnings- og forsikringsbeløb i henhold til jernbaneloven, BEK nr 1125 af 09/10/2017 (in Danish - new window)
EU
Please see also
For further information about disability assistance with DSB