Disability assistance when traveling with public transport in Denmark - DSB

DSB and the other public transport companies in Denmark offers assistance at most train stations except those where you can travel spontaneously. On these stations there is no need for special help to get in or out of the train because there is level-free access to and from the train.

From certain stations, where DSB offers assistance and where there is no fa-cilities available to board the train, the customer is transported by taxi to the nearest station, where the customer can board the train.

To get the assistance you need identification in the form of either:

• Ledsager-kort Danmark
• membership card for “Dansk Blindesamfund”, or
• membership card for “Synscenter Refnæs”

As a disabled person in Denmark you and your companion can travel at a re-duced price, which is a 50 percent discount compared to the normal adult price.

To get the discount you can travel on “Rejsekort kundetype handicap” but also on a regular children’s ticket.

Which kind of ticket to choose depends on where you buy your ticket.

On the following link you can file a complaint to DSB: https://www.dsb.dk/kundeservice/skriv-til-os/

• Complaint to DSB (in Danish - new window)
  
  The transport companies in Denmark are referring to “Ankenævnet for bus, tog og metro”. If you have received a written verdict that you do not agree with, you can contact “Ankenævnet for bus, tog og metro”: www.abtm.dk, Automatikvej 1, 2860 Søborg. Phone number: (+45) 88 88 82 16.
  
  If you have received a written verdict from DSB that you do not agree with, you also have the opportunity to contact the costumer ambassador of DSB: kundeambassadoeren.dk

For traveling by bus, train and metro in Denmark, a number of laws and reguations must be compliant with.

The most important are:

Denmark

• Lov om trafikselskaber, statutory order nr. 323 of 20. marts 2015 (in Danish - new window)
• Færdselsloven, statutory order nr. 2018-11-21 nr. 1324 (in Danish - new window)

• Jernbaneloven, statutory order nr. 686 af 27. maj 2015 (in Danish - new window)
• Lov om pakkerejser og sammensatte rejsearrangementer, 2017-12-26 nr. 1666 (in Danish - new window)
• Bekendtgørelse om jernbanevirksomhed på letbaner (den københavnske Metro), BEK nr 73 af 02/02/2009 (in Danish - new window)
• Bekendtgørelse om regulering af erstatnings- og forsikringsbeløb i henhold til jernbaneloven, BEK nr 1125 af 09/10/2017 (in Danish - new window)

EU

• Regulation (EC) No 1371/2007 on rail passengers’ rights and obligations (new window)

For further information about disability assistance with DSB

• Disability assistance with DSB (in Danish new window)