Disability assistance when travelling with public transport in Denmark – Arriva

Like other public transport companies in Denmark Arriva offers assistance to disabled travelers. The range of stations from which such service can be requested is a contractual subject between Arriva and the Ministry of Transport.

List of stations is announced to the public on Arriva’s website.

• Arriva (in Danish)

To get the assistance you need identification in the form of either:

• Ledsager-kort Danmark
• membership card for 'Dansk Blindesamfund',
• membership card for 'Synscenter Refnæs'.

As a disabled person in Denmark you and your companion can travel at a reduced price, which is a 50 per cent discount compared to the normal adult price.

To get the discount you can travel on 'Rejsekort kundetype handicap' but also on a regular children’s ticket.

Which kind of ticket to choose depends on where you buy your ticket, choice of sales channel/issuing media at travelers discretion. 

You can file your complaint to Arriva:

• Kundeservice@arriva.dk

If you have received a written verdict that you do not agree with, you can complain by contacting Ankenævnet for bus, tog og metro/The Appeal Board for Bus, Train and Metro.

Ankenævnet for bus, tog og metro
Automatikvej 1
DK-2860 Søborg

Tel: (+45) 88 88 82 16

• The Appeal Board for Bus, Train and Metro (in Danish)

For travelling by bus, train and metro in Denmark, a number of laws and regulations must be compliant with. The most important are:

Denmark

• Lov om trafikselskaber, statutory order no. 215 of 1 March 2023 (in Danish)
• Færdselsloven, statutory order no.168 of 14 February 2023 (in Danish)
• Jernbaneloven, statutory order no. 686 of 27 May 2015 (in Danish)
• Lov om pakkerejser og sammensatte rejsearrangementer, Act. no. 1666 of 26 December 2017 (in Danish)
• Bekendtgørelse om jernbanevirksomhed på letbaner (den københavnske metro), statutory order no. 73 of 2 February 2009 (in Danish)
• Bekendtgørelse om regulering af erstatnings- og forsikringsbeløb i henhold til jernbaneloven (in Danish)

EU

• Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

• Disability assistance with Arriva (in Danish)