How Udbetaling Danmark processes your personal data

Read more and self-services

When you contact Udbetaling Danmark, the administration is obliged as a public authority to register and save your personal data.

This Policy for protection of personal data provides information on how Udbetaling Danmark handles your personal data and your rights in relation to the same.

First time you contact Udbetaling Danmark, data such as your name and phone number will be registered.

The data will be used in the application process, should you decide to apply for a benefit latter on. In such case, you will receive detailed information about the type of information that is included in the processing of your case.

When you apply for or receive a benefit form Udbetaling Denmark, you automatically consent to Udbetaling Danmark processing some information about you. This information is called personal data.

Udbetaling Danmark processes the data included in your application and your case. This may include information about:

  • your address
  • your financial situation
  • your cohabitation status

that Udbetaling Danmark retrieves or receives from the Danish National Register, the Danish Customs and Tax Administration, municipalities or your bank.

We process your data on the basis of the Danish Act on Udbetaling Danmark (Lov om Udbetaling Danmark) and other acts.

When we process your case, we may disclose data about you to other public authorities, foreign authorities and private individuals who, by law, are entitled to receive the data, or with whom we cooperate.

To process your case correctly, Udbetaling Danmark may receive, share and correlate some data without asking you.

Udbetaling Danmark may:

  • share information with the municipal authorities with a view to recalculating, offsetting, performing other follow-up or checking the payment of benefits, you may not be entitled to.
  • obtain information from other authorities and unemployment funds if this is necessary to decide your case, and we can ask the municipal authorities to check your wage and salary payments.
  • obtain information from other authorities, employers, banks, etc. in cases concerning repayments if this is necessary to process the case.

If Udbetaling Danmark or the municipal authorities have set up a case to check if you are entitled to other benefits, they may share the necessary information about your case, e.g. the matter under investigation, and the steps taken so far. This also applies to cases which have been closed within the past six months.

So as to establish whether you are entitled to receive the relevant benefits, Udbetaling Danmark may correlate its own information with any necessary non-sensitive personal data from other Danish or foreign authorities and unemployment funds and in some cases, the results may be correlated with information from PostNord or other postal operators (profiling).

If Udbetaling Danmark discloses information about you to an authority in a third country, it will do so based on current legislation and to ensure that your payments are or have been correct.

Udbetaling Danmark saves your information during the processing of your case and, in most cases, erases it five years from the year in which your case closed. The information is saved following the closing of the case due to the law of Danish Limitation Act and the Danish Archiving Act, etc.

Udbetaling Danmark can make decisions based solely on automated processing of data. Decisions based solely on automated processing are typically carried out by Udbetaling Danmark automatically comparing the data collected from public registers and the data they already have about you.

When you contact Udbetaling Danmark by phone, you might be asked for permission to record the conversation. The recording will only be used for training purposes and customer experience improvement. The conversation will only be recorded if you give us your permission to do so. All recorded conversations will be deleted after two months. You can always contact Udbetaling Danmark, if you wish to have the recording deleted sooner.

You can always withdraw your consent. You can do it by contacting Udbetaling Danmark. If you withdraw your consent, your application may get rejected or you might no longer be entitled to receive the relevant benefit.

You may object to Udbetaling Danmark processing personal data about you. 

You can always get a copy of the information Udbetaling Danmark processes about you. You can also request:

  • to have your personal data corrected or erased
  • to have your information sent to you or someone else
  • that Udbetaling Danmark suspends the processing of your information. 

Finally, you may object to Udbetaling Danmark making automated decisions. If you have any questions as to how Udbetaling Danmark processes your personal data, please contact the Data Protection Officer.

 If you disagree with the way in which Udbetaling Danmark processes your personal data, you may submit a complaint to the Danish Data Protection Agency.

Please note that the Danish Data Protection Agency is only a complaints body in respect of the processing of your personal data and not the handling of your benefits case. If you disagree with how Udbetaling Danmark is handling your benefits case, please contact Udbetaling Danmark.