If you are not satisfied with how Udbetaling Danmark has dealt with your case, you are welcome to contact Udbetaling Danmark, Pension. Sometimes misunderstandings can occur and can easily be resolved with a verbal explanation.
If you disagree with a decision
You may file a complaint about a decision from Udbetaling Danmark if you disagree with it. A decision can for example be classified as the amount you receive in pension – or any other decision that Udbetaling Denmark makes in your case. You will always receive a letter from Udbetaling Denmark, in which the decision will be stated along with a complaint guide.
Udbetaling Danmark must receive your complaint no later than four weeks after your receipt of the decision. They will then assess the matter again.
If Udbetaling Danmark reject your complaint, they will forward it to the National Social Appeals Board. The National Social Appeals Board is an independent state institution and the highest complaint board for Udbetaling Danmark amongst others.
Complaints about other matters
Udbetaling Danmark will also consider complaints received about other matters in your case and investigate whether there is anything that should have been done differently. You will always receive an answer to your complaint.
How to file a complaint
You can file a complaint by calling Udbetaling Danmark or sending your complaint to Udbetaling Danmark, Pension, preferably marked ‘Klage over Pension’.