Consumer rights: Right to repair of goods

The right to repair applies when you, as a consumer, have bought a product of a certain type.

A consumer purchase is a purchase which a consumer makes from a trader.

You are a consumer if you are acting mainly for purposes which are outside your area of business.

A trader is a party who is acting for purposes relating to their business. If, for example, you as a private person shop in a store, the purchase is a consumer purchase and you are then protected by certain special rules, including the rules on right to repair.

The right to repair applies if the goods develop a defect or a defect is discovered that falls outside the scope of the seller’s liability for defects covered by the Sale of Goods Act.

This means that the manufacturer, or the economic operator acting on the manufacturer’s behalf, is obliged to repair the goods if the defect is not recognised under the provisions of the Sale of Goods Act.

If the goods are found to be defective under the Sale of Goods Act and the time limit for making a complaint has not expired, the seller may be obliged to remedy the defect in accordance with the Sale of Goods Act.

The right to repair applies to the following 11 types of goods:

• household washing machines and household washer-dryers
• household dishwashers
• refrigerators and freezers
• electronic displays
• welding equipment
• vacuum cleaners
• servers and data storage products
• mobile phones, cordless phones and tablets
• household tumble dryers
• goods containing batteries for light vehicles (for instance electric bicycles and electric scooters)
• local space heaters for household use.

Goods covered by the right to repair are included on the list in Annex II to Directive (EU) 2024/1799 of the European Parliament and of the Council of 13 June 2024 on common rules promoting the repair of goods. The European Commission may add new goods to the list.

The list above has been updated on 3 September 2026.

• Annex II to Directive (EU) 2024/1799 of the European Parliament and of the Council of 13 June 2024 on common rules promoting the repair of goods

As a general rule, the manufacturer of the goods is obliged to repair the goods at the consumer’s request.

If the manufacturer is established outside the EU

If the manufacturer is established outside the EU, the manufacturer’s authorised representative in the EU must comply with the obligation to repair. If there is no authorised representative in the EU, the importer of the goods must comply with the obligation to repair. If there is no importer, the distributor of the goods must comply with the obligation to repair.

A repairer may carry out the repair

The economic operator subject to the obligation to repair may let a repairer carry out the repair on its behalf. This means that you may be referred to a repairer, but it is still the economic operator who holds the obligation to repair.

You can contact the relevant economic operator in writing or in person and ask for the goods to be repaired. 

The repair must be carried out free of charge or at a reasonable cost. In addition, the repair must be carried out within a reasonable time after the manufacturer has come into physical possession of the goods or gained access to the goods.

Replacements during repair

The manufacturer can provide you with a replacement good free of charge or for a reasonable fee for the duration of the repair.

When can the manufacturer refuse to repair?

The manufacturer can only refuse to repair the goods if it is impossible to repair it. For example, manufacturers may not refuse to repair goods covered by the right to repair on the ground that a previous repair has been carried out by other repairers or by other persons. The manufacturer may offer you a refurbished product if repairing it is impossible. 

After you have requested a repair, the economic operator required to repair the goods must inform you within a reasonable time about the conditions of the repair.

Among other things, you should be informed about the following:

• how the repair will be carried out
• who will carry out the repair
• how much the repair will cost
• how long the repair will take

If the price cannot be calculated in advance

If the price cannot reasonably be calculated in advance, details must be provided of how the price will be calculated, and a maximum price for the repair must be stated.

The European Repair Information Form

The manufacturer or economic operator obliged to repair your item may choose to provide you with information about the repair by completing the European Repair Information Form.

Read more about the form under the heading ‘The European Repair Information Form’ on this page:

• The European Repair Information Form

The European Repair Information Form is set out in Annex 1 to the Repair of Goods Act. The manufacturer or economic operator responsible for repairing your item may choose to use the form to provide you with information about the conditions of the repair, such as price and time frame.

If the economic operator chooses to use the form, you should receive the information form within a reasonable time after you have requested the repair of the item.

What should the form contain?

The form must provide clear and understandable information on, among other things, the following:

• how the repair will be carried out
• who will carry out the repair
• how much the repair will cost
• how long the repair will take

If the price cannot reasonably be calculated in advance, details must be provided of how the price will be calculated, and a maximum price for the repair must be stated.

Price of the European Repair Information Form

As a general rule, the information form must be provided free of charge. However, if a diagnostic service is required to determine the nature of the defect, the type of repair and to estimate the price of repair, the repairer may ask the consumer to pay the necessary costs associated with this.

Period of validity of the information

The repairer is bound by the information about the repair set out in the European Repair Information Form for a period of 30 calendar days from the date on which the form was provided to you as a consumer. This means that you have 30 calendar days to accept the repair offer on the conditions set out in the form. You and the repairer may agree on a longer period of validity of the information contained in the European Repair Information Form.

Read more about the European Repair Information Form in the Repair Act:

• The Repair Act (in Danish)

As a consumer, you have the right to seek repair from any repairer of your choice, without this affecting the obligation to repair under the Repair of Gods Act.

Manufacturers or other obliged economic operators are not permitted to refuse to repair goods covered by the right to repair on the grounds that a previous repair has been carried out by other repairers or other persons.

The manufacturer or the economic operator obliged to repair must make available free of charge information on their repair services in an easily accessible, clear and comprehensible manner, for instance on a publicly accessible webpage.

The Danish Consumer Ombudsman (Forbrugerombudsmanden) monitors whether manufacturers and other economic operators are complying with the rules laid down in the Repair of Goods Act.

As a consumer, you can appeal to the Consumer Ombudsman if an economic operator does not comply with the rules laid down in the Repair of Goods Act.

Further information on the right of appeal can be found on the Consumer Ombudsman’s website:

• The Consumer Ombudsman

The Consumer Ombudsman focuses primarily on more general issues that affect a number of consumers and therefore does not deal with individual disputes between a consumer and a business. In such cases, you can instead appeal to the Mediation Team for Consumer Complaints (Mæglingsteamet for Forbrugerklager) and subsequently to the Danish Consumer Board of Appeal (Forbrugerklagenævnet) if, for example, you are dissatisfied with a repair:

• Appeal to the Mediation Team for Consumer Complaints (in Danish)

• The Repair Act (in Danish)

• Annex II to Directive (EU) 2024/1799 of the European Parliament and of the Council of 13 June 2024 on common rules promoting the repair of goods