If the product has a fault for which the seller is liable, you as the purchaser are free to choose between the following solutions free of charge:
- repairment of the product
- replacement for a new identical product
- reduction of the price
If the defect is significant, the purchase may be cancelled.
If the seller offers, for example, to repair the product or replace it, you may not request a price reduction or that the purchase be cancelled. The seller must repair or replace within a reasonable time.
The seller may refuse your request for repairment/replacement if it would be disproportionately expensive or impossible to replace in comparison with repairment.
The seller must repair/replace within a reasonable time
As a rule, the seller may attempt to repair or replace your product only a few times – typically one or two. Furthermore, it must be done within a ‘reasonable time’, which is typically a few weeks.
In some cases, the seller has the right to take longer and make more attempts, for example if there is a periodic fault which only appears occasionally.
If it is not possible to repair or replace the product, you may request another solution, for example a price reduction, or you can cancel the purchase and get your money back.