When experiencing a 30 minutes delay or more, you can make use of alternative forms of transportation to reach the intended metro station. An alternative mode of transport must be publicly available, for instance a taxi, a bicycle, an electric scooter or a City Car. The Metro covers expenses up to DKK 300 (2024).
If the metro is delayed more than 30 minutes, expenses for alternative transport will be covered up to DKK 300 (2024)
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Yes, the travel guarantee will only cover trips between metro stations, and not destinations points that are beyond the metro stations.
Be aware that the travel guarantee only applies to the delayed line, meaning M1/M2 or M3/M4, and the travel guarantee is only valid for 3 months following the delay.
You need the receipt from the alternative transportation.
You can fill in the form.
Contact Metro Customer Service to complain.
If you are not satisfied with the result of your complaint, you can lodge a complaint to The Appeal Board for Bus, Train and Metro.