Disability assistance when travelling with public transport in Denmark – GoCollective

Like other public transport companies in Denmark GoCollective offers assistance to disabled travelers. The range of stations from which such service can be requested is a contractual subject between GoCollective and the Ministry of Transport.

List of stations is announced to the public on GoCollective’s website:

• GoCollective (in Danish)

To qualify for the assistance, proper identification needs to be produced. Proper identification is either:

• Ledsager-kort Danmark
• membership card for 'Dansk Blindesamfund'
• membership card for 'Synscenter Refnæs'.

As a disabled person in Denmark you and your assisting companion can travel at a reduced price, which is a 50 per cent discount compared to the normal adult price.

To get the discount you can travel on 'Rejsekort kundetype handicap' but also on a regular children’s ticket.

Which kind of ticket to choose depends on where you buy your ticket (choice of sales channel/issuing media at travelers discretion). 

You can file a complaint to GoCollective:

• Kundeservice@gocollective.dk

If you have received a written verdict that you do not agree with, you can appeal the verdict by contacting Ankenævnet for Bus, Tog og Metro (The Appeal Board for Bus, Train and Metro).

Ankenævnet for Bus, Tog og Metro
Automatikvej 1
DK-2860 Søborg

Email: mail@abtm.dk
Tel: (+45) 22 62 65 00

• The Appeal Board for Bus, Train and Metro (in Danish)

For travelling by bus, train and metro in Denmark, a number of laws and regulations must be compliant with. The most important are:

Denmark

• Lov om trafikselskaber, statutory order no. 215 of 1 March 2023 (in Danish)
• Færdselsloven, statutory order no.168 of 14 February 2023 (in Danish)
• Jernbaneloven, statutory order no. 686 of 27 May 2015 (in Danish)
• Lov om pakkerejser og sammensatte rejsearrangementer, Act. no. 1666 of 26 December 2017 (in Danish)
• Bekendtgørelse om jernbanevirksomhed på letbaner (den københavnske metro), statutory order no. 73 of 2 February 2009 (in Danish)
• Bekendtgørelse om regulering af erstatnings- og forsikringsbeløb i henhold til jernbaneloven (in Danish)

EU

• Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

• Disability assistance with GoCollective (in Danish)