We process your data on the basis of the Danish Act on Udbetaling Danmark (Lov om Udbetaling Danmark) and other acts.
When we process your case, we may disclose data about you to other public authorities, foreign authorities and private individuals who, by law, are entitled to receive the data, or with whom we cooperate.
To process your case correctly, Udbetaling Danmark may receive, share and correlate some data without asking you.
Udbetaling Danmark may:
- share information with the municipal authorities with a view to recalculating, offsetting, performing other follow-up or checking the payment of benefits, you may not be entitled to.
- obtain information from other authorities and unemployment funds if this is necessary to decide your case, and we can ask the municipal authorities to check your wage and salary payments.
- obtain information from other authorities, employers, banks, etc. in cases concerning repayments if this is necessary to process the case.
If Udbetaling Danmark or the municipal authorities have set up a case to check if you are entitled to other benefits, they may share the necessary information about your case, e.g. the matter under investigation, and the steps taken so far. This also applies to cases which have been closed within the past six months.
So as to establish whether you are entitled to receive the relevant benefits, Udbetaling Danmark may correlate its own information with any necessary non-sensitive personal data from other Danish or foreign authorities and unemployment funds and in some cases, the results may be correlated with information from PostNord or other postal operators (profiling).
If Udbetaling Danmark discloses information about you to an authority in a third country, it will do so based on current legislation and to ensure that your payments are or have been correct.
Udbetaling Danmark saves your information during the processing of your case and, in most cases, erases it five years from the year in which your case closed. The information is saved following the closing of the case due to the law of Danish Limitation Act and the Danish Archiving Act, etc.
Udbetaling Danmark can make decisions based solely on automated processing of data. Decisions based solely on automated processing are typically carried out by Udbetaling Danmark automatically comparing the data collected from public registers and the data they already have about you.
When you contact Udbetaling Danmark by phone, you might be asked for permission to record the conversation. The recording will only be used for training purposes and customer experience improvement. The conversation will only be recorded if you give us your permission to do so. All recorded conversations will be deleted after two months. You can always contact Udbetaling Danmark, if you wish to have the recording deleted sooner.