Lifeindenmark.dk’s service centre: Danish Agency for Digital Government's processing of your personal data and your rights

1. We are the data controller – how do you contact us?

The Danish Agency for Digital Government is the data controller for the processing of personal data we have received concerning you.

You can find our contact details below.

Agency for Digital Government
Attn.: borger.dk
Landgreven 4
1301 Copenhagen K

CVR no. (company registration number): 34051178

Phone: +45 33 92 52 00

Email: digst@digst.dk

2. Contact information for the Data Protection Officer

If you have any questions about how we process your personal data, you are always welcome to contact our Data Protection Officer. You can contact our Data Protection Officer in the following ways:

  • Via Digital Post: send a message to the Agency for Digital Government via Digital Post, marked ‘Attn. Data Protection Officer’ in the subject field.
  • By email: dpo@digst.dk. If you wish to contact the Data Protection Officer by email, please do not disclose your CPR number or any other sensitive/confidential data.
  • By letter: Agency for Digital Government, Attn.: Data Protection Officer, Landgreven 4, 1301 Copenhagen K.
  • By phone: +45 33 92 52 00.

3. The purposes and legal basis for processing your personal data

We process your personal data with the following purposes:

  • The Agency for Digital Government processes your personal data with the purpose of providing support in connection with the use of lifeindenmark.dk. Support is provided via email, telephone and contact form.
  • If you consent to us recording our telephone conversation with you, your personal data will be processed for the purpose of improving our service.
  • If you consent to participating in our customer satisfaction survey, the Agency for Digital Government will process your personal data for the purpose of obtaining feedback and improving our service.
  • If you consent to your telephone call being included in an analysis of trends in the calls received by the service centre, your personal data will be processed for the purpose of improving our service.

The legal basis for our processing of your personal data comes from:         

  • Article 6.1 letter e) of the General Data Protection Regulation on the exercise of official authority in connection with support via email, telephone and contact form, as well as requests to participate in customer satisfaction surveys.
  • Article 6.1 letter a) of the General Data Protection Regulation on consent in connection with the recording of telephone calls, participation in customer satisfaction surveys and analysis of trends in the calls received by the service centre.
  • It also follows from Section 11 of the Danish Data Protection Act that public authorities may process personal identification numbers in order to uniquely identify citizens.

4. Categories of personal data

We process the following categories of personal data concerning you:

Telephone enquiries:

  • General personal data, including name, telephone number and other information you may choose to provide during the telephone call.
  • Any sensitive or confidential personal data provided during the telephone call.

Written enquiries:

  • General personal data, including name, email and, where appropriate, telephone number, should you choose to provide this in your enquiry. If you contact the service centre because you have received an error code in connection with Digital Post, we will also process your date of birth. Other general personal data which you may wish to provide in your enquiry will also be processed.
  • If you choose to provide it yourself, we will also process confidential or sensitive personal data about you. However, you are encouraged not to indicate any confidential or sensitive personal data in your correspondence with the service centre.

Participation in customer satisfaction survey:

If you choose to participate in the customer satisfaction survey, the following personal data concerning you will be processed:

  • General personal information, including name and email address or name and telephone number, depending on the contact details you have specified. Other general personal data concerning you may also be processed if you choose to include it in your evaluation.
  • You are urged not to disclose any confidential or sensitive personal data in your evaluation.

5. Recipients or categories of recipients

We transmit your personal data to the data processors at the Agency for Digital Government, who assist with the operation and administration of our IT systems.

6. Transfers to recipients in 3rd countries, including international organisations

We do not transfer your personal data to recipients outside the EU or EEA.

7. Personal data and storage

  • In the telephone system, telephone numbers are deleted after 90 days. Information on the timing of the call, the length of the call and the reason for the call is kept for 5 years.
  • Subject to your consent, the telephone conversation will be recorded and stored for 30 days, after which it will be deleted.
  • If you participate in the customer satisfaction survey, your phone number will be deleted after 90 days, and your comments will be deleted after 180 days.
  • All written enquiries will be kept for 6 months and deleted thereafter.
  • Any written enquiries which lifeindenmark.dk’s service centre forwards to another authority will be logged and saved. Any complaints will also be logged and saved. As a public authority, we are required to keep records of incoming and outgoing mail in accordance with the rules in the Danish Access to Public Administration Files Act. Information about you which is recorded in the Agency for Digital Government's electronic record system will be transferred to the Danish National Archives in accordance with the rules of the Danish Archives Act and the relevant provisions of the State Archives. For a period after the end of the journal period in which the case has been closed and transferred to storage in the National Archives (see above), the Danish Agency for Digital Government will continue to have access to search for information in a historical version of the journal period to the extent relevant.
  • If you participate in the customer satisfaction survey, your email address will be deleted after 90 days and your comment in the customer satisfaction survey will be deleted after 180 days.
  • If you have agreed that your call can be included in our analysis of the trends of the calls received by the service centre, the audio recording of the telephone call will be deleted after 30 days.

8. The right to withdraw consent

If you have consented to the recording of the telephone conversation, to participating in the customer satisfaction survey or to being included in our analysis of trends in the calls received by the service centre, you have the right to withdraw your consent at any time. You can do this by contacting us using the contact details provided in section 1 above.

If you choose to withdraw your consent, this will not affect the lawfulness of our processing of your personal data based on your previously given consent and up to the time of withdrawal. If you withdraw your consent, it will therefore only take effect from that point onwards.

9. Right of access, rectification, erasure, restriction, objection and data portability

You can read about your rights of access, rectification, erasure, restriction, objection and data portability below.

If you wish to exercise your rights, please contact the Danish Agency for Digital Government.

Right to view information (right of access)

You have the right to access the data we process about you, as well as some additional information.

Right to rectification (correction)

You have the right to have incorrect information about yourself corrected. You also have the right to have your information supplemented with additional information if this will make your personal data more complete and/or up to date.

Right to erasure

In certain cases, you have the right to have information about you deleted before the Agency for Digital Government's deadline for erasure comes into force.

Right to restriction of processing

In certain circumstances, you have the right to restrict the processing of your personal data. If you are entitled to have processing restricted, the Danish Agency for Digital Government may in future only process the information – apart from storage – with your consent, or for the purpose of establishing, asserting or defending legal claims, or to protect a person or important public interests.

Right to object

In some cases, you have the right to object to the otherwise lawful processing of your personal data by the Agency for Digital Government.

Right to transmit information (data portability)

In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this personal data transferred from one data controller to another without hindrance.

You can read more about your rights at the Danish Data Protection Agency’s ‘Guidance on the rights of data subjects’ which is available from the The Danish Data Protection Agency.   

10. Complain to the Danish Data Protection Agency

You have the right to file a complaint with the Danish Data Protection Agency if you are dissatisfied with the way in which the Agency for Digital Government processes your personal data. You can find the Data Protection Agency's contact information at the Danish Data Protection Agency's website.