Travel time guarantee when using regional trains or S-trains – DSB

Compensation or refund if the train is delayed by more than 30 minutes

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Travel time guarantee means that when your arrival time with the train is delayed more than 30 minutes, you can apply for a compensation either in the form of a substitute ticket or pecuniary indemnity.

You can choose between ‘pendler rejsetidsgaranti’ and ‘basis rejsetidsgaranti’ depending on your transport pattern. 

‘Pendler rejsetidsgaranti’ offers compensation for a specific route to which you are registered and ‘basis rejsetidsgaranti’ provides compensation for a single delay. 

For ‘pendler rejsetidsgaranti’ you will automatically receive cash compensation. 

For ‘basis rejsetidsgaranti’ you can choose between getting cash compensation or a new ticket for the same route as the original trip.

For further information about travel time guarantee at DSB:

For complete information and enquiries concerning journeys by local or light rail train and bus, where travel guarantee applies:

North Jutland: NT Customer Centre

Tel. (+45) 98 11 11 11

Central Jutland: Midttrafik Customer Centre

Tel. (+45) 70 21 02 30

South Jutland: Sydtrafik Customer Centre

Tel. (+45) 70 10 44 10

Funen: FynBus Customer Centre

Tel. (+45) 63 11 22 00

Zealand: DOT Customer Centre

Tel. (+45) 70 15 70 00

Last updated: 26 August 2022