Compensation or refund if the train is delayed by more than 30 minutes
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Travel time guarantee means that when your arrival time with the train is delayed more than 30 minutes, you can apply for a compensation either in the form of a substitute ticket or pecuniary indemnity.
You can choose between ‘pendler rejsetidsgaranti’ and ‘basis rejsetidsgaranti’ depending on your transport pattern.
‘Pendler rejsetidsgaranti’ offers compensation for a specific route to which you are registered and ‘basis rejsetidsgaranti’ provides compensation for a single delay.
With 'basis rejsetidsgaranti' you can get the travel time guarantee after 30 minutes delay.
'Pendler rejsetidsgaranti' compensates you for delays of more than 3 minutes and is calculated as an average of the trains running on a selected route.
For ‘pendler rejsetidsgaranti’ you will automatically receive cash compensation.
For ‘basis rejsetidsgaranti’ you can choose between getting cash compensation or a new ticket for the same route as the original trip.
You can file your complaint to DSB:
If you have received a written verdict from DSB that you do not agree with, you can contact the costumer ambassador of DSB:
You also have the opportunity to appeal the verdict by contacting:
Ankenævnet for Bus, Tog og Metro
Tel: (+45) 22 62 65 00
For travelling by bus, train and metro in Denmark, a number of laws and regulations must be compliant with. The most important are:
For further information about travel time guarantee at DSB:
For complete information and enquiries concerning journeys by local or light rail train and bus, where travel guarantee applies:
North Jutland: NT Customer Centre
Tel. (+45) 98 11 11 11
Central Jutland: Midttrafik Customer Centre
Tel. (+45) 70 21 02 30
South Jutland: Sydtrafik Customer Centre
Tel. (+45) 70 10 44 10
Funen: FynBus Customer Centre
Tel. (+45) 63 11 22 00
Zealand: DOT Customer Centre
Tel. (+45) 70 15 70 00