Travel time guarantee when using regional trains or S-trains – DSB

Compensation or refund if the train is delayed by more than 30 minutes

Choose your local municipality in order to see information and online services that apply to you

Read more and self-services

Travel time guarantee means that when your arrival time with the train is delayed more than 30 minutes, you can apply for a compensation either in the form of a substitute ticket or pecuniary indemnity.

You can choose between ‘pendler rejsetidsgaranti’ and ‘basis rejsetidsgaranti’ depending on your transport pattern. 

‘Pendler rejsetidsgaranti’ offers compensation for a specific route to which you are registered and ‘basis rejsetidsgaranti’ provides compensation for a single delay. 

For ‘pendler rejsetidsgaranti’ you will automatically receive cash compensation. 

For ‘basis rejsetidsgaranti’ you can choose between getting cash compensation or a new ticket for the same route as the original trip.

For further information about travel time guarantee at DSB:

For complete information and enquiries concerning journeys by local or light rail train and bus, where travel guarantee applies:

North Jutland: NT Customer Centre

Tel. (+45) 98 11 11 11

Central Jutland: Midttrafik Customer Centre

Tel. (+45) 70 21 02 30

South Jutland: Sydtrafik Customer Centre

Tel. (+45) 70 10 44 10

Funen: FynBus Customer Centre

Tel. (+45) 63 11 22 00

Zealand: DOT Customer Centre

Tel. (+45) 70 15 70 00

Last updated: 24 June 2024