Disability assistance when travelling with public transport in Denmark – DSB

DSB and the other public transport companies in Denmark offers assistance at most train stations except those where you can travel spontaneously. On these stations there is no need for special help to get in or out of the train because there is level-free access to and from the train.

From certain stations, where DSB offers assistance and where there is no facilities available to board the train, the customer is transported by taxi to the nearest station, where the customer can board the train.

To get the assistance you need identification in the form of either:

• Ledsager-kort Danmark
• membership card for “Dansk Blindesamfund”, or
• membership card for “Synscenter Refnæs”

As a disabled person in Denmark you and your companion can travel at a reduced price, which is a 50 per cent discount compared to the normal adult price.

To get the discount you can travel on 'Rejsekort kundetype handicap' but also on a regular children’s ticket.

Which kind of ticket to choose depends on where you buy your ticket.

On the following link you can file a complaint to DSB:

• Complaint to DSB (in Danish)

The transport companies in Denmark are referring to 'Ankenævnet for bus, tog og metro'. If you have received a written verdict that you do not agree with, you can contact:

Ankenævnet for bus, tog og metro
Automatikvej 1
2860 Søborg

Phone number: (+45) 88 88 82 16

• www.abtm.dk

If you have received a written verdict from DSB that you do not agree with, you also have the opportunity to contact the costumer ambassador of DSB:

• kundeambassadoeren@dsb.dk

For travelling by bus, train and metro in Denmark, a number of laws and regulations must be compliant with.

The most important are:

Denmark

• Lov om trafikselskaber, statutory order no. 215 of 1 March 2023 (in Danish)
• Færdselsloven, statutory order no.168 of 14 February 2023 (in Danish)

• Jernbaneloven, statutory order no. 686 of 27 May 2015 (in Danish)
• Lov om pakkerejser og sammensatte rejsearrangementer, Act. no. 1666 of 26 December 2017 (in Danish)
• Bekendtgørelse om jernbanevirksomhed på letbaner (den københavnske metro), statutory order no. 73 of 2 February 2009 (in Danish)
• Bekendtgørelse om regulering af erstatnings- og forsikringsbeløb i henhold til jernbaneloven (in Danish)

EU

• Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

For further information about disability assistance with DSB

• Disability assistance with DSB (in Danish)