Digital Post

As a citizen in Denmark, you receive your post from public Danish authorities digitally. Both the mailbox and the messages are called Digital Post and ensure a secure digital communication between you and the public authorities. This means that your Digital Post can never be read by anyone else than you and the relevant authority. Safety is important because sensitive personal data is often exchanged. 

You will receive Digital Post from the Danish public authorities from the age of 15, and you are obligated to read it. You are obligated to read it because it concerns important events in your life that you have to attend to. You might have been accepted to an education, received an institutional placement for you child, or you have an appointment at the hospital. These messages will be sent as Digital Post.

If you do are not able to receive Digital Post from the public authorities, you can apply for exemption and instead receive the messages as ordinary physical mail.

In Digital Post you can:

• Read post from public authorities
• Send post to public authorities
• Answer post from public authorities
• Forward post from public authorities

Watch a short explainer video on Digital Post:

If you have a Danish CPR number, you receive your Digital Post from public authorities automatically.

In order to log on to Digital Post, you need a MitID which is your digital ID for public self-service online. Learn more about MitID and how to get it:

• MitID

Once you have a CPR number and MitID, you will be able to access Digital Post from the Digital Post icon at the top of lifeindenmark.dk or the Digital Post app, which can be downloaded in the App Store and Google Play Store.

• Download the Digital Post app in App Store
• Download the Digital Post app in Google Play Store

No CPR number?

If you do not yet have a CPR number, you can apply for one at the International Citizen Service if you stay in Denmark for more than 3 months. 

• International Citizen Service (ICS)

The film 'Welcome to Digital Denmark' introduces you to e.g. Digital Post:

Lifeindenmark.dk is the united digital entry to your interactions with public authorities, which is run in collaboration between state, municipalities and regions.

Therefore you can login to Digital Post on lifeindenmark.dk and have your post from authorities shown to you. When you login to Digital Post on lifeindenmark.dk you will experience the following:

• Your inbox contains Digital Post from public authorities.
• You can read, write, answer, delete and move your Digital Post. 
• If another person has granted you read only access to his or her Digital Post, you can change between mailboxes with few clicks.

The Digital Post solution comes with an app for post from public authorities, so you as a citizen can access post on your mobile and tablet. The app is called Digital Post.

In the Digital Post app you can:

• read, write, answer, delete and move your Digital Post from public authorities. 
• see your old Digital Post – and of course receive new Digital Post.
• change between mailboxes with few clicks, If another person has granted you read only access to his or her Digital Post.
• also easily change between to your business’ mailbox if you use your private NemID for businesses or if you have had access to an association’s Digital Post.

Where can you get the app?

The Digital Post app can be downloaded in the App Store and Google Play Store.

• Download the Digital Post app in App Store
• Download the Digital Post app in Google Play Store

e-Boks is run and owned by the business e-Boks A/S and allows their users to receive post from businesses, for instance your bank or your insurance company.

It is not mandatory to receive Digital Post from businesses, but as a user you can choose to consent to. You can do this either directly or indirectly, for instance through a customer agreement with your bank or through a employment contract with your employer.

e-Boks A/S has been the primary supplier of the Digital Support solution until 21 March 2022. After 21 March 2022 e-Boks will continue to show Digital Post from public authorities.

On e-Boks you can:

• read, write, answer, delete and move your Digital Post from public authorities. 
• access your post from businesses that you have consented to sending you post through e-Boks.

Mit.dk is a new platform that is run and owned by the business Netcompany Group A/S, which from 21 November 2022 offer their users to receive post from businesses, for instance your bank or your insurance company.

It is not mandatory to receive post digitally from businesses, but you can as a user choose to consent to it. You can do this either directly or indirectly, for instance through a customer agreement with your bank or through an employment contract with your employer.

In addition, mit.dk can show Digital Post from public authorities.

On mit.dk you can:

• read, write, answer, delete and move your Digital Post from public authorities.
• access post from business that you have consented to receiving post from through mit.dk.

You receive the same Digital Post from public authorities on all platforms. In addition, e-Boks and mit.dk only show post from the businesses that chooses to send through their platform.

Your public Digital Post will always be synchronised across all platforms. So if you read, answer, delete or move your Digital Post from the state, municipalities and the regions on one of the platforms, it will be reflected both places. This is because you will continue to have one single mailbox for the same mail. All platforms will therefore draw on the same data in the underlying solution.

As a citizen in Denmark, you receive your post from public authorities digitally. Both the mailbox and the messages are called Digital Post and ensure secure digital communication between you and the public authorities. Security is important, because messages with sensitive personal data are often exchanged.

NemID and MitID are your digital ID for self-service online. You can use it to login to your online banking, change your advance tax statement or login to your Digital Post on borger.dk or read post from public authorities.

You need to use NemID or MitID to login to Digital Post.

• NemID.nu
• MitID.dk

If you do not have a NemID/MitID and, for instance, have received a summons from your hospital that you need to read immediately. In that case, you should contact your local municipality (kommune). Here the employees can hand out a NemID/MitID to you. It is important that you bring valid identification in order to receive a NemID/MitID.

• NemID.nu
• MitID.dk

If you do not have a permanent residence in the country, it will no longer be required of you to use Digital Post when communicating with Danish public authorities.

If you leave the country for a shorter or longer period, your Digital Post account will still be active by default in order for you to receive secure Digital Post from Danish public authorities. If you do not want to receive Digital Post from Danish public authorities after having left Denmark, you must apply for an exemption – preferably, before you leave the country.

What should I do before I leave Denmark?

If you do not want to receive Digital Post from Danish public authorities after having left the country, you must apply for an exemption due to departure. You do this by showing up at your Danish local municipality – therefore, remember to get it done before moving abroad.

What can I do if I regret my exemption?

If you regret your exemption, you can sign up for Digital Post voluntarily again at any time, even if you live abroad. You can have your exemption revoked by showing up at the municipality, or you can do it yourself via Digital Post:

1. Log in to Digital Post with your NemID/MitID.
2. Click on 'Register senders'.
3. You will now see a list of senders. Under the category 'Public authorities', you are exempt from Digital Post from the public sector.
4. Click on 'Cancel' to cancel your exemption.
5. Confirm your email address and/or mobile number under your profile information. You will receive a notification when you receive new digital post in your digital mailbox. (Remember that you can only use Danish mobile numbers with the country code +45).

What happens if I move back to Denmark?

Suppose you move back and get permanent residence in Denmark again. In that case, your exemption will automatically revoke, and you will receive Digital Post from the public authorities again. If you are not able to receive post from Danish public authorities digitally, you must apply for an exemption at your local municipality. 

• Guide: When you move abroad (in Danish)

Please notice, that the material is in Danish.

If you need help regarding Digital Post, there is help available at your local municipality's Citizen Service. Here the staff will be ready to help and guide you.

Do you have problems with Digital Post?

If you have issues regarding Digital Post, please contact the Digital Post support by phone or contact form.

Phone: +45 33 98 00 33 

Opening hours: 

• Monday to Friday: 8.00 – 20.00.
• Weekends and holidays: 10.00-16.00

• Contact form

The messages in Digital Post comes from Danish public authorities, for example your local municipality, the library, the dentist, and the hospital. If you have a part-time job, you can also get Digital Post concerning your payment and holiday pay.

If you are not able to receive Digital Post from the Danish public authorities, you can apply for exemption and receive the post as ordinary letter post on your registered address or any other preferred address if provided.

An exemption from Digital Post is indefinite. This means that the exemption does not expire and that you can sign up for Digital Post again at any time.

The exemption does not include all Digital Post

Exemption from Digital Post does not include pay slips from public authorities and post in connection with applying for SU.

The exemption also does not apply to post that you receive digitally from private companies, e.g. your bank or your insurance company. If you do not wish to receive post digitally from a private company, you must contact e-Boks A/S, Netcompany and/or the private company with which you have entered into a customer agreement to find another solution.

Citizens who are unable to receive Digital Post and meet at least one of the exemption criteria can apply for an exemption from Digital Post and instead receive post from the public via letter mail.

Exemption criteria

You can apply for exemption if:

1. You suffer from a physical or mental disability that prevents you from using Digital Post
2. You do not have access to a computer, smartphone or tablet in your home or place of residence
3. You have left Denmark permanently
4. You are no longer registered with a permanent address or place of residence in Denmark
5. You have limited command of Danish, which makes it difficult for you to use Digital Post
6. You have practical difficulties in obtaining the electronic ID giving access to Digital Post
7. You live in an area where it is not possible to establish Internet connection (min. 512kbit/s download speed)
8. Other special circumstances are deemed relevant

To apply for exemption from Digital Post you must show up at your local Danish municipality in person. Here you must fill out and sign a form stating that you live up to at least one of the exemption criteria. You will need to show a valid type of ID or identification papers.

If you are allowed to be exempt, the municipality can give you a written receipt confirming your exemption. You are not obligated to disclose which of the exemption criteria that apply to you.

If you are unable to show up at the municipality in person

If you are unable to show up at the municipality yourself, you can ask someone else show up and apply for your exemption on your behalf. This requires a form that gives the person a power of attorney. The form can be hand out at the local municipality or you can download it here. The form needs to be signed by you as well as the person helping you.