Digital Post

Citizens in Denmark receive mail from Danish public authorities digitally. You will therefore not receive any mail from public authorities in your physical mailbox.

Both the digital mailbox and the messages are called Digital Post.

You receive Digital Post from Danish public authorities from the age of 15, and it is your obligation to read it. You are obligated to read it because it concerns important events in your life that you have to attend to. You might have been accepted to an education, received an institutional placement for you child, or you have an appointment at the hospital. Such information will be sent to you via Digital Post.

If you are not able to receive Digital Post from public authorities, you can apply for exemption and instead receive the messages as ordinary physical mail.

In Digital Post you can:

• receive post from public authorities
• send post to public authorities

Watch a short explainer video on Digital Post:

If you have a Danish CPR number, you receive your Digital Post from public authorities automatically.

In order to log on to Digital Post, you need a MitID which is your digital ID for online public self-service. Learn more about MitID and how to get it:

• MitID

Once you have a CPR number and a MitID, you will be able to access Digital Post from the Digital Post icon at the top of lifeindenmark.dk or the Digital Post app, which can be downloaded in the App Store and Google Play Store.

• Download the Digital Post app in App Store
• Download the Digital Post app in Google Play Store

No CPR number?

If you do not yet have a CPR number, you can apply for one at the International Citizen Service provided that you stay in Denmark for more than 3 months. 

• International Citizen Service (ICS)

Access Digital Post with MitID:

• Digital Post

You have one mailbox for mail from public authorities – this is what we call Digital Post. But you can read, answer and respond to your Digital Post via several different platforms. Of course, you are free to choose which platforms you want to use.

As a citizen, you have access to your Digital Post from public authorities on the following 4 platforms:

• lifeindenmark.dk
• the Digital Post app
• e-Boks
• mit.dk

You can read Digital Post at lifeindenmark.dk, in the Digital Post app, at e-Boks.dk or at mit.dk.

You use your MitID to log in. 

How to read Digital Post on lifeindenmark.dk:

1. Log in to Digital Post with your MitID.
2. You can choose to view Digital Post in Danish or in English. The actual messages from public authorities, however, are not translated.
3. The front page acts as your inbox, where you can see a list of your received messages.
4. To read a message, click on its title in the inbox. The message will then open.
5. If you are reading Digital Post on desktop, you can click ‘Full screen’ to view the message without the surrounding elements. In full screen view, you can click ‘Zoom in’ or ‘Zoom out’ to change the font size.

• Read more about MitID

How to send Digital Post on lifeindenmark.dk:

1. Log in to Digital Post with your MitID.
2. You can choose to view Digital Post in Danish or in English. The actual messages from public authorities, however, are not translated.
3. Click on ‘New message’.
4. Find the authority you want to write to by clicking ‘Choose authority’. You can choose between state authorities, regions, municipalities and other authorities.
5. Once you have selected the authority, you can – in some cases – select a category for the authority.
6. Once you have selected a recipient, write your message by filling in the subject field and the writing field itself. You have the option to attach files to your message. You can attach files to your message by clicking ‘Attach files’.
7. When you have finished writing your message, click ‘Send’. Your message will now be sent to the selected recipient as Digital Post.

Not all mail from public authorities can be answered. In some cases, you'll need to make an enquiry by writing a new message instead. Read how to send a new message under ‘Sending Digital Post’.

If it is possible to reply to a message directly, the ‘Reply’ button will appear in the toolbar of the message you have opened.

How to reply to Digital Post on lifeindenmark.dk:

1. Log in to Digital Post with your MitID.
2. You can choose to view Digital Post in Danish or in English. The actual messages from public authorities, however, are not translated.
3. Open the message you want to reply to by clicking on the message in your inbox.
4. Click the ‘Reply’ button to write a reply to the sender.
5. When you have finished writing your message, click ‘Send’. Your message will now be sent as Digital Post.

Lifeindenmark.dk is the united digital entry to your interactions with public authorities, which is run in collaboration between state, municipalities and regions.

Therefore, you can log in to Digital Post on lifeindenmark.dk and have your post from authorities shown to you. When you log in to Digital Post on lifeindenmark.dk, you will experience the following:

• Your inbox contains Digital Post from public authorities.
• You can read, write, answer, delete and move your Digital Post. 
• You can choose to view Digital Post in Danish or in English. The actual messages from public authorities, however, are not translated.
• If another person has granted you read only access to his or her Digital Post, you can change between mailboxes with a few clicks.

The Digital Post solution has an app that allows you to access post from public authorities on your mobile and tablet. The app is called Digital Post.

In the Digital Post app you can:

• read, write, answer, delete and move your Digital Post from public authorities. 
• see your old Digital Post – and of course receive new Digital Post.
• choose to view Digital Post in Danish or in English. The actual messages from public authorities, however, are not translated.
• change between mailboxes with a few clicks, if another person has granted you read only access to his or her Digital Post.
• also easily change between to your business’ mailbox if you use your private MitID for businesses or if you have had access to an association’s Digital Post.

Where can you get the app?

The Digital Post app can be downloaded in the App Store and Google Play Store.

• Download the Digital Post app in App Store
• Download the Digital Post app in Google Play Store

e-Boks is run and owned by the business e-Boks A/S and allows their users to receive post from businesses, for instance your bank or your insurance company.

It is not mandatory to receive Digital Post from businesses, but as a user you can choose to consent to. You can do this either directly or indirectly, for instance through a customer agreement with your bank or through a employment contract with your employer.

e-Boks A/S has been the primary supplier of the Digital Support solution until 21 March 2022. After 21 March 2022 e-Boks will continue to show Digital Post from public authorities.

On e-Boks you can:

• read, write, answer, delete and move your Digital Post from public authorities. 
• access your post from businesses that you have consented to sending you post through e-Boks.

Language

If you access e-Boks via a desktop, you can choose between Danish and English. The actual messages, however, might not be translated.

If you access e-Boks via the app, the language of the app depends on the language of the phone. It means that if your mobile phone is set to English, your e-Boks app will be in English. Otherwise it will be in Danish. 

Mit.dk is run and owned by the business Netcompany Group A/S, which from 21 November 2022 offer their users to receive post from businesses, for instance your bank or your insurance company.

It is not mandatory to receive post digitally from businesses, but you can as a user choose to consent to it. You can do this either directly or indirectly, for instance through a customer agreement with your bank or through an employment contract with your employer.

In addition, mit.dk can show Digital Post from public authorities.

On mit.dk you can:

• read, write, answer, delete and move your Digital Post from public authorities.
• access post from business that you have consented to receiving post from through mit.dk.

Language

You can choose to view mit.dk in Danish or in English. The actual messages, however, might not be translated.

You receive the same Digital Post from public authorities on all platforms. In addition, e-Boks and mit.dk only show post from the businesses that chooses to send through their platform.

Your public Digital Post will always be synchronised across all platforms. So if you read, answer, delete or move your Digital Post from the state, municipalities and the regions on one of the platforms, it will be reflected both places. This is because you will continue to have one single mailbox for the same mail. All platforms will therefore draw on the same data in the underlying solution.

As a citizen in Denmark, you receive your post from public authorities digitally. Both the mailbox and the messages are called Digital Post and ensure secure digital communication between you and the public authorities. Security is important, because messages with sensitive personal data are often exchanged.

MitID is your digital ID for self-service online. You can use it to login to your online banking, change your advance tax statement or login to your Digital Post on lifeindenmark.dk to read post from public authorities.

You need to use MitID to login to Digital Post.

• MitID.dk

The Digital Post system ensures that digital communication between you and the public authorities is secure. This means that no one but you and the relevant authority are able to read your Digital Post. Safety is important because sensitive personal data is often exchanged.

If you do not have a MitID and, for instance, have received a summons from your hospital that you need to read immediately. In that case, you should contact your local municipality (kommune). Here the employees can help you get MitID. It is important that you bring valid identification in order to receive MitID.

• MitID.dk

If you do not have a permanent residence in the country, it will no longer be required of you to use Digital Post when communicating with Danish public authorities.

If you leave the country for a shorter or longer period, your Digital Post account will still be active by default in order for you to receive secure Digital Post from Danish public authorities. If you do not want to receive Digital Post from Danish public authorities after having left Denmark, you must apply for an exemption – preferably, before you leave the country.

What should I do before I leave Denmark?

If you do not want to receive Digital Post from Danish public authorities after having left the country, you must apply for an exemption due to departure. You do this by showing up at your Danish local municipality – therefore, remember to get it done before moving abroad.

What can I do if I regret my exemption?

If you regret your exemption, you can sign up for Digital Post voluntarily again at any time, even if you live abroad. You can have your exemption revoked by showing up at the municipality, or you can do it yourself via Digital Post:

1. Log in to Digital Post with your MitID.
2. Click on 'Register senders'.
3. You will now see a list of senders. Under the category 'Public authorities', you are exempt from Digital Post from the public sector.
4. Click on 'Cancel' to cancel your exemption.
5. Confirm your email address and/or mobile number under your profile information. Then, you will receive a notification when you receive new Digital Post. Please note that you can only use Danish mobile numbers with the country code +45.

What happens if I move back to Denmark?

Suppose you move back and get permanent residence in Denmark again. In that case, your exemption will automatically revoke, and you will receive Digital Post from the public authorities again. If you are not able to receive post from Danish public authorities digitally, you must apply for an exemption at your local municipality. 

• Guide: When you move abroad (in Danish)

Please notice that the material is in Danish.

If you need help regarding Digital Post, there is help available at your local municipality's Citizen Service. Here the staff will be ready to help and guide you.

Do you have problems with Digital Post?

If you have issues regarding Digital Post, please contact the Digital Post support by phone or contact form.

Phone: +45 33 98 00 33 

Opening hours: 

• Monday to Friday: 8.00-20.00.
• Weekends and holidays: 10.00-16.00

• Contact form (in Danish)

The messages in Digital Post comes from Danish public authorities, for example your local municipality, the library, the dentist, and the hospital. If you have a part-time job, you can also get Digital Post concerning your payment and holiday pay.

The film 'Welcome to Digital Denmark' introduces you to for instance Digital Post:

If you are not able to receive Digital Post from the Danish public authorities, you can apply for exemption and receive the post as ordinary letter post.

An exemption from Digital Post is indefinite. This means that the exemption does not expire and that you can sign up for Digital Post again at any time.

What happens when you are exempt from Digital Post?

• You receive the post as ordinary letter post on your registered address or any other preferred address if provided.
• As of 1 June 2023, you are automatically exempt from using many public self-services. Public self-services are digital services on public websites – for instance, where you can report that you are moving or apply for housing benefits. You can still choose to use the self-services if you want to. 

When you are exempt, you can choose to have any unopened Digital Post that you have received within the last 6 months forwarded to you. The mail will be sent to your registered address as ordinary letter post, unless you provide a different address.

The exemption does not include all Digital Post

Your exemption does not include:

• Post from certain public authorities: Due to other legislation, some public authorities are allowed to send you Digital Post. This can be, for instance, pay slips from public authorities or post in connection with applying for SU (State Educational Grant). If you need the post as ordinary letter post, you need to contact the sender.
• Post from private companies: The exemption does not apply to post that you receive digitally from private companies, for instance your bank or your insurance company. If you do not wish to receive post digitally from a private company, you must contact e-Boks A/S, Netcompany and/or the private company with which you have entered into a customer agreement to find another solution.

Citizens who are unable to receive Digital Post and meet at least one of the exemption criteria can apply for an exemption from Digital Post and instead receive post from the public via letter mail.

Exemption criteria

You can apply for exemption if:

1. You suffer from a physical or mental disability that prevents you from using Digital Post
2. You do not have access to a computer, smartphone or tablet in your home or place of residence
3. You have left Denmark permanently
4. You are no longer registered with a permanent address or place of residence in Denmark
5. You have limited command of Danish, which makes it difficult for you to use Digital Post
6. You have practical difficulties in obtaining the electronic ID giving access to Digital Post
7. You live in an area where it is not possible to establish Internet connection (min. 512kbit/s download speed)
8. Other special circumstances are deemed relevant

To apply for exemption from Digital Post you must show up at your local Danish municipality in person. Here you must fill out and sign a form stating that you live up to at least one of the exemption criteria. You will need to show a valid type of ID or identification papers.

If you are allowed to be exempt, the municipality can give you a written receipt confirming your exemption. You are not obligated to disclose which of the exemption criteria that apply to you.

If you are unable to show up at the municipality in person

If you are unable to show up at the municipality yourself, you can ask someone else show up and apply for your exemption on your behalf. This requires a form that gives the person a power of attorney. The form can be hand out at the local municipality or you can download it here. The form needs to be signed by you as well as the person helping you.