MitID – Denmark’s national eID

The Danish national eID, MitID, is every resident’s personal key to digital services in Denmark, including self-service solutions provided by the public sector.

In Denmark, your contact with the public authorities and many private companies starts on the internet. In a large number of areas, you are obliged to use digital self-service.

In order to access digital self-services, you need MitID which is your personal digital ID for login and digital signature. It allows for citizens to access their public services 24 hours a day.

In the public sector this applies, for example, when you:

• change your address
• apply for childcare
• see your tax
• choose a doctor
• read your Digital Post
• leave Denmark

The film 'Welcome to Digital Denmark' introduces you to for instance MitID: 

If you have just arrived in Denmark, you can get MitID in 2 different ways:

1. By scanning your passport or ID card in the MitID app
2. By contacting your local Citizen Service.

• Read about the different ways of getting MitID

Get MitID with passport or ID card

To get MitID in the MitID app, you need a valid passport (Danish or other nationalities) or an ID card with a chip.

• List of passports and ID cards that can be used

Please note that your phone must be able to scan the chip in your passport or ID card. Your phone must therefore be a smartphone – an iPhone 7 or newer or a newer Android phone. 

Steps:

1. Download the MitID app from App Store or Google Play Store.
2. Open the MitID app and tap the menu in the top left corner. Tap ‘Get MitID using passport’.
3. Scan the code and read the chip in your passport.
4. Then scan your face to compare it with your passport photo.
5. The MitID app now generates a 3D FaceScan, and if the result of this comparison is satisfactory, the app confirms your identity so that you can create MitID directly in the app.
6. You are then ready to use MitID. Once you have created MitID, you can use MitID as an app on all iPhones from iPhone 5s onwards and most Android phones. If you do not want to use MitID as an app, you can order a code viewer or code reader.

Please note that if you already have the MitID app, you may need to update it for it to register passports or ID cards from other nationalities than Danish. 

Find more information and video guides on how to scan your passport to get MitID at MitID.dk:

• Get MitID with a passport

Get MitID at your local Citizen Service

You can apply for MitID by booking an appointment at your local municipality’s Citizen Service.

To get help from the Citizen Service you must:

• Bring valid documentation
• Answer a number of questions about yourself (based on data from the CPR Register) or bring a witnesser, who can confirm who you are. 

Find more information on how to get MitID at Citizen Service at MitID.dk:

• When you need Citizen Service to assist you with MitID

If you do not have a Danish CPR number, you must use a P code instead. A P code is an 8 digit code that you enter in the MitID app, if you use your passport/ID card to create or change a MitID. 

To read more about MitID, please go to MitID.dk.

• MitID.dk

If you have forgotten your user ID, you can find it yourself in the MitID app, or you can get help from the MitID Support or Citizen Services.

• Forgotten user ID – MitID.dk

If you have forgotten your PIN, you can reactivate your MitID app by scanning your passport and your face in the MitID app. 

Alternatively, you can:

• call the MitID support – they can send you a temporary PIN via SMS once you have identified yourself on the phone by providing your passport or driving licence number as well as answered a few questions based on information registered about you in the Civil Registration System (CPR) that only you would know.
• If you have a ‘back up’ in the form of, for example, a MitID code display or an extra MitID app installed on another device – such as a tablet – you can log on to MitID.dk and get an activation code to reactivate your app.

• Contact the MitID support
• Reactivate your MitID app on MitID.dk

If you have forgotten your password for your MitID code display/audio code reader, or your password has been blocked, you can – if you also have the MitID app – log in to MitID.dk and create a new password on your profile page.

Alternatively, you can:

• call the MitID support – they can help you create a new password once you have identified yourself on the phone by providing your passport or driving licence number as well as answered a few questions based on information registered about you in the Civil Registration System (CPR) that only you would know.

• Create a new password for your code display or audio code reader on MitID.dk
• Contact the MitID support

I’ve got a new mobile phone or deleted the MitID app – what do I do? 

When you download a new MitID app on your phone or tablet, you need to activate the new app. This applies both if you have deleted the MitID app on your phone and want to reinstall it, or if you get a new phone or tablet and want to install the MitID app on it. There are 3 ways to activate your MitID app.

• Copy your MitID app to a new phone or tablet
• Get new MitID app with your passport
• Get new MitID app with activation code at a Citizen Service centre. 

• Get MitID app on a new phone/tablet

• Read more about MitID on MitID.dk