MitID – Denmark’s national eID

MitID is every resident’s personal key to digital services in Denmark

Read more and self-services

The Danish national eID, MitID, is every resident’s personal key to digital services in Denmark, including self-service solutions provided by the public sector.

In Denmark, your contact with the public authorities and many private companies starts on the internet. In a large number of areas, you are obliged to use digital self-service.

In order to access digital self-services, you need MitID which is your personal digital ID for login and digital signature. It allows for citizens to access their public services 24 hours a day.

In the public sector this applies, for example, when you:

  • change your address
  • apply for childcare
  • see your tax
  • choose a doctor
  • read your Digital Post
  • leave Denmark

Denmark has recently replaced NemID with MitID.

There may still be private service providers who have not switched to MitID yet, so you might need NemID as well. If you need to access a specific website that uses NemID, you can get a NemID at the Citizen Service.

You can find more information on the NemID website:

If you have just arrived in Denmark, you can get MitID in 2 different ways:

  1. By scanning your passport or ID card in the MitID app
  2. By contacting your local Citizen Service.

Get MitID with passport or ID card

To get MitID in the MitID app, you need a valid passport (Danish or other nationalities) or an ID card with a chip.

Please note that your phone must be able to scan the chip in your passport or ID card. Your phone must therefore be a smartphone – an iPhone 7 or newer or a newer Android phone. 

Steps:

  1. Download the MitID app from App Store or Google Play Store.
  2. Open the MitID app and tap the menu in the top left corner. Tap ‘Get MitID using passport’.
  3. Scan the code and read the chip in your passport.
  4. Then scan your face to compare it with your passport photo.
  5. The MitID app now generates a 3D FaceScan, and if the result of this comparison is satisfactory, the app confirms your identity so that you can create MitID directly in the app.
  6. You are then ready to use MitID. Once you have created MitID, you can use MitID as an app on all iPhones from iPhone 5s onwards and most Android phones. If you do not want to use MitID as an app, you can order a code viewer or code reader.

Please note that if you already have the MitID app, you may need to update it for it to register passports or ID cards from other nationalities than Danish. 

Find more information and video guides on how to scan your passport to get MitID at MitID.dk:

Get MitID at your local Citizen Service

You can apply for MitID by contacting your local municipality’s Citizen Service.

To get help from the Citizen Service you must:

  • Bring valid documentation
  • Answer a number of questions about yourself (based on data from the CPR Register) or bring a witnesser, who can confirm who you are. 

Find more information on how to get MitID at the Citizen Service at MitID.dk:

Some NemID users will need to update their ID information before getting MitID. If this applies to you, you have been notified via Digital Post from the Danish Agency for Digital Government or your Danish bank.

You will need a MitID app, a valid Danish, Greenlandic or Faroese passport and a phone to scan the passport. To get MitID with the MitID app you need:

  • Your passport  
  • A smartphone that can scan your passport (NFC-reader). Most Android phones and iPhone 7 or newer will be able to. If you do not have a smartphone with NFC-reader, it is possible to borrow a smartphone that meets the requirements. Afterwards, you need to install the MitID app on your own device.

How to get MitID through the MitID app:

  1. Download the MitID app in App Store or Google Play
  2. Open the MitID app 
  3. Tap ‘Create MitID’ and follow the steps. You will need your passport when you create your personal MitID in the app. Your passport is used to prove who you are. The information is only used for this – and is therefore not stored. You will be guided along the way when you follow the steps in the MitID app.

This is an alternative to a visit in a Citizen Service. 

If you cannot do it yourself, you can get help from Citizen Service. In most municipalities, you have to book an appointment before showing up.

When you visit a Citizen Service you need to bring valid ID and answer a set of questions about yourself (based on information about you from the CPR register) in order to confirm your identity. This requires that enough information about you exist in the CPR register, which can depend on how long you have lived in Denmark and if you have postal address in the country. If the system cannot generate enough questions for you to answer, then you need to bring a witness, who can testify to your identity. We recommend that you bring a witness.

To find your municipality and book an appointment, please go to 'Find en myndighed' (find authorities):

To read more about MitID, please go to MitID.dk:

Get help with MitID

MitID has become the automatic first choice when you log in to public websites and self-services.

However, if you do not have MitID yet, you can still use NemID to log in. You can switch between MitID and NemID in the tabs if you are using a computer, or press the menu button with the three horizontal bars if you are using a phone or tablet.

If you have forgotten your user ID, you can find it by logging in to the website MitID.dk using NemID.

Alternatively, you can:

  • scan your passport in the MitID app by selecting 'Create MitID' in the top left menu to reactivate your MitID. Or
  • contact the MitID support, who can tell you your user ID once you have identified yourself on the phone by providing your passport or driving licence number as well as answered a few questions based on information registered about you in the Civil Registration System (CPR) that only you would know.

If you have forgotten your PIN, you can reactivate your MitID app by scanning your passport and your face in the MitID app. 

Alternatively, you can:

  • call the MitID support – they can send you a temporary PIN via SMS once you have identified yourself on the phone by providing your passport or driving licence number as well as answered a few questions based on information registered about you in the Civil Registration System (CPR) that only you would know.
  • If you have a ‘back up’ in the form of, for example, a MitID code display or an extra MitID app installed on another device – such as a tablet – you can log on to MitID.dk and get an activation code to reactivate your app.

If you have forgotten your password for your MitID code display/audio code reader, or your password has been blocked, you can – if you also have the MitID app – log in to MitID.dk and create a new password on your profile page.

Alternatively, you can:

  • call the MitID support – they can help you create a new password once you have identified yourself on the phone by providing your passport or driving licence number as well as answered a few questions based on information registered about you in the Civil Registration System (CPR) that only you would know.

If you no longer have the MitID app on your phone, or if you have purchased a new phone, you need to download and activate the MitID app once more.

To do this, you scan your passport and your face in the MitID app. Go to ’Settings’ and select ‘Activate app’.

Alternatively, you can:

  • get a new activation code by logging into your profile on MitID.dk – e.g. if you have MitID on another phone or a code display. It’s recommended that you have MitID on an extra device, e.g. a tablet, so that you can easily reinstall if you for instance lose your phone
  • get a new activation code at your local Citizen Service.

From 1 November 2022, you will no longer be able to use NemID for your bank’s self-service, mobile banking or online shopping.

Over time, you will find that there are fewer and fewer options for using your NemID, and when NemID is eventually phased out on other private and public websites and self-services, you will not be able to use these until you have a MitID.

This means that if you have a NemID today and would like to continue to log on to self-services, you will need a MitID.

NemID will be completely shut down on 30 June 2023. Go to MitID.dk to see how you get MitID:

NemID has been replaced by MitID during 2021 and 2022. There may still be private service providers who have not switched to MitID yet. If you need to access a specific website that uses NemID, you can get a NemID at the Citizen Service.

You can find more information on the NemID website:

Written by the Agency for Digital Government

Last updated: 13 January 2023