MitID – Denmark’s national eID

MitID is every resident’s personal key to digital services in Denmark

Read more and self-services

The Danish national eID, MitID, is every resident’s personal key to digital services in Denmark, including self-service solutions provided by the public sector.

In Denmark, your contact with the public authorities and many private companies starts on the internet. In a large number of areas, you are obliged to use digital self-service.

In order to access digital self-services, you need MitID which is your personal digital ID for login and digital signature. It allows for citizens to access their public services 24 hours a day.

In the public sector this applies, for example, when you:

  • change your address
  • apply for childcare
  • see your tax
  • choose a doctor
  • read your Digital Post
  • leave Denmark

Denmark has recently replaced NemID with MitID.

There may still be private service providers who have not switched to MitID yet, so you might need NemID as well. If you need to access a specific website that uses NemID, you can get a NemID at the Citizen Service.

You can find more information on the NemID website:

Get help with MitID

MitID has become the automatic first choice when you log in to public websites and self-services.

However, if you do not have MitID yet, you can still use NemID to log in. You can switch between MitID and NemID in the tabs if you are using a computer, or press the menu button with the three horizontal bars if you are using a phone or tablet.

If you have forgotten your user ID, you can find it by logging in to the website MitID.dk using NemID.

Alternatively, you can:

  • scan your passport in the MitID app by selecting 'Create MitID' in the top left menu to reactivate your MitID. Or
  • contact the MitID support, who can tell you your user ID once you have identified yourself on the phone by providing your passport or driving licence number as well as answered a few questions based on information registered about you in the Civil Registration System (CPR) that only you would know.

If you have forgotten your PIN, you can reactivate your MitID app by scanning your passport and your face in the MitID app. 

Alternatively, you can:

  • call the MitID support – they can send you a temporary PIN via SMS once you have identified yourself on the phone by providing your passport or driving licence number as well as answered a few questions based on information registered about you in the Civil Registration System (CPR) that only you would know.
  • If you have a ‘back up’ in the form of, for example, a MitID code display or an extra MitID app installed on another device – such as a tablet – you can log on to MitID.dk and get an activation code to reactivate your app.

If you have forgotten your password for your MitID code display/audio code reader, or your password has been blocked, you can – if you also have the MitID app – log in to MitID.dk and create a new password on your profile page.

Alternatively, you can:

  • call the MitID support – they can help you create a new password once you have identified yourself on the phone by providing your passport or driving licence number as well as answered a few questions based on information registered about you in the Civil Registration System (CPR) that only you would know.

If you no longer have the MitID app on your phone, or if you have purchased a new phone, you need to download and activate the MitID app once more.

To do this, you scan your passport and your face in the MitID app. Go to ’Settings’ and select ‘Activate app’.

Alternatively, you can:

  • get a new activation code by logging into your profile on MitID.dk – e.g. if you have MitID on another phone or a code display. It’s recommended that you have MitID on an extra device, e.g. a tablet, so that you can easily reinstall if you for instance lose your phone
  • get a new activation code at your local Citizen Service.

From 1 November 2022, you will no longer be able to use NemID for your bank’s self-service, mobile banking or online shopping.

Over time, you will find that there are fewer and fewer options for using your NemID, and when NemID is eventually phased out on other private and public websites and self-services, you will not be able to use these until you have a MitID.

This means that if you have a NemID today and would like to continue to log on to self-services, you will need a MitID.

NemID will be completely shut down on 30 June 2023. Go to MitID.dk to see how you get MitID:

NemID has been replaced by MitID during 2021 and 2022. There may still be private service providers who have not switched to MitID yet. If you need to access a specific website that uses NemID, you can get a NemID at the Citizen Service.

You can find more information on the NemID website:

Last updated: 11 November 2022