If someone else is going to contact Udbetaling Danmark on your behalf, you first need to provide that person with a power of attorney. This also applies even if you are cohabiting and the other person just needs to speak to Udbetaling Danmark about the case.
If you are contacting Udbetaling Danmark on behalf of someone else, you first need to have a power of attorney.
For those of you who will be helping someone else
If the person who wants to provide you with a power of attorney does not have MitID, you can use a written power of attorney. The form can be filled out on the screen or by hand, and it needs to be signed by the person giving you the power of attorney.
If you have a written letter of attorney from someone with student loan, you can send the signed letter of attorney digitally. If you are using a mobile phone, you can take a picture of the letter of attorney and attach it. The power of attorney does not provide access to digital self-service functions.
You can
send the form by post to Udbetaling Danmark, Kongens Vænge 8, 3400 Hillerød.
Please note that it may take up to a week before Udbetaling Danmark receives
the letter of attorney by post.
Calling on someone else’s behalf
If you need to call Udbetaling Danmark on behalf of
someone who has a student loan, the person can give you power of attorney
over the phone. This also applies if you live apart.
If you are together
The person on whose behalf you are calling can give
you the power of attorney at the beginning of your call, if the two of you are
together.
- Call Udbetaling Danmark, Student Debt
- Type the CPR number (Civil Registration Number) of the person on
whose behalf you are calling
- Tell the employee why you are calling, and that the
person is with you
- The employee will then ask to talk to the person.
If the two of
you are not together
If you do not
have the opportunity to be together during the phone conversation, the person
you need to help can first call Udbetaling Danmark and give you the power of
attorney. Then you can call and discuss the matter.
- The person on whose behalf you are calling on, must
call Udbetaling Danmark before you call
- He or she must tell the employee that
you must have a power of attorney
- The employee will send a written
confirmation
- You can then call Udbetaling Danmark
and discuss the matter
Remember
to enter the CPR number of the person on whose behalf you are
calling on.