Complain about carriers and complaints that are not handled by other national authorities

Complaints regarding ship passenger rights should be addressed to the Danish Maritime Authority. Complaints will be charged a complaint fee. The cost is DKK 160 (2024) to file a complaint related to passenger rights. The fee will be refunded if your complaint is accepted.

• Order no. 74 of 29 January 2013 on the rights of ship passengers (in Danish)

• Complaint options for passengers – the Danish Maritime Authority